Hakob Kostanyan
1720 Peyton Ave Apt 2 Burbank,CA
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Hardworking Banker familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer 4+ years of related experience to a challenging position with room for advancement.
Overview
6
6
years of professional experience
Work History
Universal Banker
Citibank
02.2025 - Current
- Facilitated customer transactions, including deposits, withdrawals, payments, and account maintenance.
- Provided expert guidance on banking products and services to enhance customer satisfaction.
- Assisted clients with account openings and closures, ensuring compliance with regulatory requirements.
- Processed complex transactions efficiently while maintaining a high level of accuracy.
- Support daily branch operations including cash handling, balancing, and branch administrative tasks.
Associate Banker
JPMorgan Chase
07.2019 - 01.2025
- Opened, closed, and updated accounts for customers.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Trained new hires on customer service policies and procedures.
- Referred customers to other banking departments for specialized services.
Education
High School Diploma -
Burbank High School
Burbank, CA05.2018
Skills
- Bilingual (English/Armenian}
- Decision-making
- Problem-solving
- Customer service
- Organizational skills
- Risk management
- Relationship building
- Employee Training Assistance
- Closing Procedures
Timeline
Universal Banker
Citibank
02.2025 - Current
Associate Banker
JPMorgan Chase
07.2019 - 01.2025
High School Diploma -
Burbank High School