Emanuel Babakhanian
Glendale,CA
Summary
Driven Universal Banker with a proven track record at Citibank, adept in financial planning and customer service. Excelled in cross-selling bank products and resolving customer issues, enhancing client satisfaction. Skilled in Microsoft Excel and trilingual in Armenian, English, and Farsi, demonstrating attention to detail and a knack for meeting tight deadlines. Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Overview
4
4
years of professional experience
Work History
Universal Banker
Citibank
04.2024 - 10.2024
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Cross-sold credit cards, loans and other bank products.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
Cashier
Marshalls
09.2021 - 04.2024
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Answered questions about store policies and addressed customer concerns.
Fire Sprinkler Fitter
Akron Fire Protection
05.2020 - 07.2021
- Assisted with repairs to steam, drainage, and sewer lines.
- Cut and drilled holes in walls to permit passage of pipes.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Measured, threaded, and cut materials to correct angles.
- Identified issues, analyzed information and provided solutions to problems.
Education
Bachelor of Arts - Business Administration
Arizona State University
Tempe, AZ05.2026
Associate of Arts - Business Administration
Glendale Community College
Glendale, CA05.2023
Skills
- Customer Service
- Bank Sales
- Attention to Detail
- Microsoft Excel
- Financial Planning
- Trilingual (Armenian & English & Farsi)
- Deadline Management
Timeline
Universal Banker
Citibank
04.2024 - 10.2024
Cashier
Marshalls
09.2021 - 04.2024
Fire Sprinkler Fitter
Akron Fire Protection
05.2020 - 07.2021
Bachelor of Arts - Business Administration
Arizona State University
Associate of Arts - Business Administration
Glendale Community College
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