Morgan Woodward
Bristol,VA
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Collections Agent
Citibank
Johnson City, Tennessee
05.2023 - Current
- Communicated with clients to negotiate payment arrangements and settle debts.
- Analyzed account information to identify trends in payment behaviors.
- Documented collection activities and maintained accurate account records.
CNA
Shiftkey
Bristol, TN
08.2022 - 03.2023
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Documented patient information accurately in electronic health records.
Certified Nursing Assistant
Enloe medical center
Chico, CA
05.2020 - 03.2022
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Documented activities and recorded information in EMR system.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Certified Nursing Assistant
Abor post acute rehab
Chico, CA
08.2015 - 05.2020
- Assisted residents in preparing for activities and social programs.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Supported non-ambulatory residents in range of motion exercises.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Documented activities and recorded information in EMR system.
Cashier
Walmart
Yuba City, CA
09.2013 - 08.2015
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
Cashier
Walmart
Bristol, VA
05.2009 - 12.2012
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Discounted purchases by scanning and redeeming coupons.
Cashier
walmart
Chico, CA
01.2012 - 04.2012
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Verified customer age requirement for alcohol or tobacco purchases.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Education
Certified Nursing Assistant -
Oroville Adult School
Oroville06.2015
Skills
- Debt negotiation
- Payment processing
- Collections compliance
- Conflict resolution
- Problem solving
- Goal orientation
Certification
- CNA License
Education and Training
other
Timeline
Collections Agent
Citibank
05.2023 - Current
CNA
Shiftkey
08.2022 - 03.2023
Certified Nursing Assistant
Enloe medical center
05.2020 - 03.2022
Certified Nursing Assistant
Abor post acute rehab
08.2015 - 05.2020
Cashier
Walmart
09.2013 - 08.2015
Cashier
walmart
01.2012 - 04.2012
Cashier
Walmart
05.2009 - 12.2012
Certified Nursing Assistant -
Oroville Adult School