Voula Euthimiou
Chicago,IL
Summary
Adept at leveraging analytical and investigation techniques to enhance fraud prevention at JPMorgan Chase, I consistently improved customer satisfaction and reduced fraudulent activities. With a keen analytical mindset and exceptional communication skills, I excel in environments demanding cybersecurity awareness and critical thinking.
Overview
13
13
years of professional experience
Work History
Fraud Prevention Specialist
JPMorgan Chase
11.2022 - 04.2024
- Reviewed policies regularly to ensure compliance with industry standards and regulatory requirements related to fraud prevention.
- Reduced fraudulent activities through continuous monitoring of customer behaviors.
- Processed credit card applications
- Used software to verify applicant information
Collection Specialist
JPMorgan Chase
08.2016 - 12.2022
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
Business Card Specialist
JPMorgan Chase
10.2011 - 08.2016
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Education
MBA - Acounting
University Of Phoenix Online
Phoenix, AZ07.2004
Master of Science - Business Marketing
Bradley University
Peoria, IL06.1981
Skills
- Cybersecurity awareness
- Analytical mindset
- Fraud Prevention Strategies
- Critical thinking abilities
- Fraud detection techniques
- Identity Verification
- Verbal and written communication
- Investigation techniques
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Research archived accounts
- Completed Professional Management Series, 1 year program at Chase
- Speaker of the House participant
Timeline
Fraud Prevention Specialist
JPMorgan Chase
11.2022 - 04.2024
Collection Specialist
JPMorgan Chase
08.2016 - 12.2022
Business Card Specialist
JPMorgan Chase
10.2011 - 08.2016
MBA - Acounting
University Of Phoenix Online
Master of Science - Business Marketing
Bradley University
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