Dalerena Dennis
Henderson,NV
Summary
Professional fraud prevention expert with solid foundation in identifying and addressing fraudulent activities. Known for meticulous attention to detail and effective strategy implementation, ensuring robust fraud detection and prevention. Reliable team player with commitment to achieving results and adapting to evolving challenges, leveraging strong analytical and investigative skills.
Overview
15
15
years of professional experience
Work History
Fraud Prevention Specialist
Wells Fargo
02.2016 - 11.2024
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Conducted thorough investigations of suspected fraud cases, leading to recovery of lost funds.
- Developed comprehensive fraud prevention strategies to protect company assets and maintain customer trust.
- Educated staff members on best practices for identifying and preventing fraudulent activities, fostering culture of vigilance within organization.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
Fraud Account Supervisor
Bank Of America
03.2010 - 01.2016
- Reduced fraudulent activities by implementing strict account monitoring and verification processes.
- Enhanced team efficiency through regular training sessions and performance evaluations.
- Facilitated strong interdepartmental cooperation, sharing knowledge and resources to combat fraud across all areas of organization effectively.
- Increased customer satisfaction by providing timely communication on account security issues and resolutions.
- Consistently exceeded targets for case resolution times, contributing to overall improvements in departmental efficiency and effectiveness.
- Streamlined internal processes for quicker response times, leading to more effective fraud mitigation efforts.
- Supported law enforcement investigations as needed, providing detailed documentation and insight into suspected cases of fraud.
Education
Bachelor of Science - Human Resources Management
University of San Diego
San Diego, CA06.2015
High School Diploma -
Centennial High School
Los Angeles 06.2008
Skills
- Analytical mindset
- Cybersecurity awareness
- Fraud prevention strategies
- Critical thinking
- Conflict resolution
- AML compliance
- Banking industry experience
- Report writing proficiency
- Investigative tools
- Financial transactions monitoring
- Risk assessment expertise
- Identity verification
Timeline
Fraud Prevention Specialist
Wells Fargo
02.2016 - 11.2024
Fraud Account Supervisor
Bank Of America
03.2010 - 01.2016
Bachelor of Science - Human Resources Management
University of San Diego
High School Diploma -
Centennial High School
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