Matthew Balasi
Carneys Point,NJ
Summary
Motivated Fraud Analyst touting 10 years of expertise investigating suspicious activity for client accounts, financial transactions, and illegal enterprises. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skill in analytics, fraud pattern detection and exceeding bank standards.
Overview
8
8
years of professional experience
Work History
Fraud Prevention Specialist
Bank Of America
12.2015 - Current
- Reviewed Flash alerts for fraud and scam in Wire, Next Day ACH, Bill Pay, Zelle, and Payments & Invoicing queues of up to $500,000.
- Acted as P&I HRR by releasing alerts of up to $1.5 million independently and resolving customer escalations as needed.
- Was instrumental in launching P&I from a fraud perspective via constant communications with project manager and several high-level managers resulting in multiple awards and recognition.
- Assisted in training and was used as valuable resource in all aspects of DCD: Proactively working towards achieving SLA, performing secondary alert reviews for HRRs / managers, providing personal insight to resolve issues for teammates, HRRs, managers, and assisting with Risk Closures.
- Worked with multiple departments such as Specialty Fraud and GFCC to resolved fraud issues, Risk Close accounts, and satisfy customer issues.
- Solved for fraud risk concerning business accounts for P&I provided by our vendor Bill.com based on their criteria. Approved or risk closed accounts by my analysis.
Skills
- Fraud and scam detection
- Analytical mindset
- Investigative abilities
- Investigation techniques
- Investigation documentation
- Verbal and written communication
Accomplishments
- Achieved high scoreboard rankings amongst my peers resulting in many top performer awards.
- Since 2020, collaborated with multiple departments within the bank to establish the Payments & Invoicing line of business.
- Grew to the level of Assistant Vice President and received multiple awards including Recognition Points, Commitment to Excellence and the Pinnacle Diamond Award.
Timeline
Fraud Prevention Specialist
Bank Of America
12.2015 - Current