Liam Webb
West Linn,OR
Summary
Motivated IT Support professional with hands-on experience in troubleshooting and customer support. Demonstrates strong problem-solving skills and the ability to train team members in fast-paced environments. Eager to leverage technical knowledge and adaptability in IT support or service desk roles. Brings a strong work ethic, proven performance, and a consistent record of reliability.
Overview
3
3
years of professional experience
Work History
Retail Trainer
Target
Wilsonville, Oregon
10.2023 - Current
- Trained and onboarded new employees on systems and daily workflows.
- Assisted customers with resolving issues, including transactions and product-related problems.
- Explained processes and solutions clearly to both customers and team members.
- Maintained performance in a fast-paced environment while handling multiple tasks.
- Selected for training responsibilities based on reliability and strong performance.
- Recognized for strong performance through promotion, raises, and performance-based bonuses.
Checkout Advocate
Ace Hardware
West Linn, Oregon
11.2022 - 10.2023
- Operated point-of-sale systems for efficient transaction processing.
- Handled cash, credit, and gift card transactions accurately.
- Assisted customers with product inquiries and checkout procedures.
- Resolved customer concerns and complaints promptly and professionally, ensuring satisfaction.
- Educated customers on available promotions and loyalty programs to maximize engagement.
- Answered customer questions about store policies and services to enhance understanding.
Education
Associate of Science - Computer Science
Clackamas Community College
Oregon City, OR06-2027
Skills
- Technical Support
- Troubleshooting (Hardware and Software)
- Windows Operating System
- Basic Networking
- Device Setup and Configuration
- Customer Service
- Communication (Technical and Non-Technical)
- Problem Solving
Accomplishments
•President’s List – Fall 2025, Winter 2026.
•Maintained a 4.0 GPA at Clackamas Community College.
•Employee of the Month – Target (awarded within first 3 months).
•Promoted to Trainer within 6 months at Target based on performance.
•Received multiple performance-based raises and bonuses at Target.
•Awarded a high-value performance bonus at Ace Hardware.
•Recipient of academic awards during high school.
•Maintained a 4.0 GPA at Clackamas Community College.
•Employee of the Month – Target (awarded within first 3 months).
•Promoted to Trainer within 6 months at Target based on performance.
•Received multiple performance-based raises and bonuses at Target.
•Awarded a high-value performance bonus at Ace Hardware.
•Recipient of academic awards during high school.
Projects
No-Code Application Development (Lovable AI Platform)
- Assisted in building and configuring a functional application using a no-code AI development platform.
- Worked with application structure, layout, and feature setup to ensure usability and performance.
- Tested functionality and identified issues to improve reliability and user experience.
- Gained exposure to basic development concepts, workflows, and problem-solving in a technical environment.
Affiliations
Independent Technical Learning
•Develop troubleshooting skills through hands-on experience with computers, software, and system settings.
•Explore performance optimization, configuration, and system behavior through real-world use.
•Research and resolve unfamiliar technical issues using online resources and documentation.
Informal Technical Support
•Assist family and friends with diagnosing and resolving computer, device, and software issues.
•Provide clear, step-by-step explanations to non-technical users
Troubleshoot common problems related to performance, settings, and general system use.
•Develop troubleshooting skills through hands-on experience with computers, software, and system settings.
•Explore performance optimization, configuration, and system behavior through real-world use.
•Research and resolve unfamiliar technical issues using online resources and documentation.
Informal Technical Support
•Assist family and friends with diagnosing and resolving computer, device, and software issues.
•Provide clear, step-by-step explanations to non-technical users
Troubleshoot common problems related to performance, settings, and general system use.
Timeline
Retail Trainer
Target
10.2023 - Current
Checkout Advocate
Ace Hardware
11.2022 - 10.2023
Associate of Science - Computer Science
Clackamas Community College