LIAN CARDENAS

• Collaborated with cross-functional teams to align goals and ensure project success.
• Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
• Worked directly with production personnel to resolve production scheduling issues and conflicts.
• Developed strong relationships with stakeholders, ensuring clear communication and timely resolution of issues.

SIXT Rent a Car – [City, State]
Customer Service Agent (CSA) → Fleet Service Agent (FSA) → Operations Supervisor Agent (OSA)
May 28, 2024 – Present

• Started as a Customer Service Agent (CSA), delivering high-quality customer service, managing reservations, and processing rental contracts.
• Promoted after six months to Fleet Service Agent (FSA), responsible for fleet logistics, inventory control, and coordinating vehicle deliveries and returns.
• Currently serving as Operations Supervisor Agent (OSA), leading daily operations, supervising teams, optimizing vehicle rotation, and ensuring compliance with the company’s quality and service standards.

• Handle situations of customers who are upset because of something unusual in the food or because it is cold or sometimes there are simply mistakes when delivering the food and it arrives incorrectly, in those moments be very calm and always handle them with boldness and skill, offer them an apology and give them some drink for the moment while waiting for your food, talk to them about the establishment or anything that the customer likes to keep them happy and not focus on the fact that the food was late or that there was an error.
• Provided excellent customer service by anticipating needs and responding promptly to requests.
• Greeted and accommodated guests, building positive experience from first interaction.
• Demonstrated ability to interact with customers in a friendly and professional manner.
• Used good communication skills to reduce guest dissatisfaction.
• Processed payments and completed register transactions accurately.
• Memorized menu to help diners make informed meal choices.

• Memorized menu to help diners make informed meal choices.
• Assisted with training of new staff members.
• Processed payments and completed register transactions accurately.
• Used focus and memorization skills to keep track of tables and remember orders.
• Resolved customer complaints and inquiries in a timely manner.
• Exercised focus and concentration to keep track of tables and remember orders.
• Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
• Created and maintained optimal communication chain, reducing guest dissatisfaction.
• Handle situations of customers who are upset because of something unusual in the food or because it is cold or sometimes there are simply mistakes when delivering the food and it arrives incorrectly, in those moments be very calm and always handle them with boldness and skill, offer them an apology and give them some drink for the moment while waiting for your food, talk to them about the establishment or anything that the customer likes to keep them happy and not focus on the fact that the food was late or that there was an error.

• Provide company services and offer our products to potential customers.
• Visit customers and talk to them about the product, our services and benefits, offer them a quote and support to give them an estimate of installation and the product.
• Manage stressful situations when clients are dissatisfied with installation dates or additional costs for our services.
• Sometimes there were problems with permits from the city or county to install our services, I had to visit the clients and try to compensate them for the wait.

• Handled customer complaints and inquiries in a courteous and efficient manner.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.