Yunique Jones
Gladstone,Missouri
Summary
Dynamic professional with a proven track record in housekeeping and customer service, notably at Burlington Creek of Senior Living. Excelled in deep cleaning and active listening, enhancing client wellness and satisfaction. Demonstrated adaptability and problem-solving skills, significantly improving operational efficiency. Passionate about delivering exceptional care and support.
Overview
9
9
years of professional experience
Work History
Housekeeper/Care Provider
Burlington Creek of Senior Living
02.2024 - Current
- Operated electronic backpack vacuums and floor sweepers.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Customer Service Representative
Dialog Direct
04.2021 - 02.2024
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
Medical Assistant
Dr. Alex Vrable DO
04.2016 - 08.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
Education
Clinical Medical Assistant -
University of Central Missouri
Warrensburg, MO03-2025
Bachelor of Science - Audio Production
Full Sail University
Winter Park, FL04-2024
Skills
- Restroom detailing
- Deep cleaning
- Cleaning techniques
- Safe cleaning with chemicals
- Active listening
- Critical thinking
- Health monitoring
- Clinical documentation
- Complex Problem-solving
- Flexibility and adaptability
Timeline
Housekeeper/Care Provider
Burlington Creek of Senior Living
02.2024 - Current
Customer Service Representative
Dialog Direct
04.2021 - 02.2024
Medical Assistant
Dr. Alex Vrable DO
04.2016 - 08.2017
Clinical Medical Assistant -
University of Central Missouri
Bachelor of Science - Audio Production
Full Sail University
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