Liana Allgeyer
Columbus,NE
Summary
Talented Manager with expert team leadership, planning, and organizational skills. Skilled in coordinating staffing, enforcing state and federal laws, and ensuring guest/customer satisfaction. Proficient in Microsoft Office, Microsoft Excel and various casino management systems, demonstrating a blend of technical and interpersonal excellence.
Overview
5
5
years of professional experience
Work History
Cage & Count Manager
Harrah's Nebraska
05.2023 - 06.2024
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Maintained financial and employee records.
Cage Supervisor
Harrah's Northern California
08.2019 - 04.2023
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Created and managed the schedule for the Cage Grave shift personnel.
- Performed paperwork required for monetary transactions.
- Responsible for overseeing the entire ATM/NRT currency fill process, from filling cassettes up to physically replenishing the machines, as well as servicing them.
- Maintained and updated the various Cage policies, including personally creating the Cashier Training Guide.
- Recorded specifics of machine malfunctions for delegation to maintenance and repair personnel.
- Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
Cage Dual Rate Supervisor / Lead
Harrah's Northern California
07.2019 - 08.2019
- Assisted the Cage Day Shift Supervisor with the various day to day Cage duties.
- Responsible for overseeing the entire ATM/NRT currency fill process, from filling cassettes up to physically replenishing the machines, as well as servicing them.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Performed paperwork required for monetary transactions.
- Assisted the cashiers and Main Bankers, both in training and development and in filling in at these stations wherever needed.
Cage Cashier & Main Banker
Harrah's Northern California
04.2019 - 07.2019
- Processed various cash transactions and answered gaming customer questions.
- Managed the Main Bank, Marker Bank, and Chip Bank, and Employee Window, and ensured each was quickly and accurately balanced at the end of the shift.
- Performed Chip Fills and Credits and coordinated with Tables Games to ensure a fast and smooth transfer.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
Education
High School Diploma -
Argonaut High School
Jackson, CA06.2015
Skills
- Coordinate Staffing
- Writing
- Inventory Accuracy
- Team Training and Leadership
- House Rule & Gaming Law Enforcement
- Proficiency in Microsoft Word, Excel, Outlook, and Power Point
- Proficiency in various casino management systems, including CMS, SDS, Cage Centre, Global Payments, Resort Advantage / Title 31, NRT BackOffice, and Jackpot Xpress
- Guest Satisfaction & Patron Complaint Resolution
- Employee Evaluation & Feedback
Committees & Accomplishments
- Former Caesars Responsible Gaming Ambassador from 2022-2024
- An ER (Exceptional Results) yearly evaluation rating for 2022, the highest achievable by Caesars Entertainment
- Former member of the Harrah's Norcal Employee Engagement Committee
- Former member of Harrah's Columbus HERO Comittee (Community Service)
- Former member of the Harrah's Norcal and Harrah's Columbus Safety Committees
- Former member of the Harrah's Norcal Branch of the Caesars Code Green Committee
Timeline
Cage & Count Manager
Harrah's Nebraska
05.2023 - 06.2024
Cage Supervisor
Harrah's Northern California
08.2019 - 04.2023
Cage Dual Rate Supervisor / Lead
Harrah's Northern California
07.2019 - 08.2019
Cage Cashier & Main Banker
Harrah's Northern California
04.2019 - 07.2019
High School Diploma -
Argonaut High School