LIANA CRUZ
Wesley Chapel,FL
Summary
Analytical and strategic with excellent problem-solving and time management skills. Organized, efficient and always willing to go the extra mile to meet expectations. A great team player who knows how to work well with others. Dedicated and passionate when it comes to things I love and enjoy doing. Proven to remain calm under pressure and skillfully handle difficult situations and high-stress situations. Consistently developing strong relationships with past customers and families through empathetic communication, respectful attitude and excellent customer service.
Overview
17
17
years of professional experience
Work History
Bartender
Bonefish Grill
Wesley Chapel, FL
02.2017 - 08.2022
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Operated efficiently in high-volume and under pressure settings in a timely and efficient manner.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Server
Ulele
Tampa, FL
01.2020 - 12.2020
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Sales Associate
Victoria Secret
New York City, NY
01.2015 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Lifeguard
YMCA
The Bronx, NY
03.2012 - 01.2015
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
Server
Ulele
Tampa, FL
12.2020 - 06.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Cultivated warm relationships with regular customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Del Friscos
Tampa, FL
06.2020 - 12.2020
- Answered customers' questions, recommended items and recorded order information.
- Exceeded goals through effective task prioritization and great work ethic.
- Improved operations through consistent hard work and dedication.
- Used coordination and planning skills to achieve results according to schedule.
Sales Associate Team Leader
Sephora
New York City , New York
03.2015 - 08.2016
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
Server/Bartender
World Of Beer
Tampa, FL
05.2019 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items and recorded order information.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Medical Assistant Externship
Bay Care Healthcare System
Tampa, FL
04.2022 - 05.2022
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Obtained client medical history, medication information, symptoms and allergies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Education
No Degree - Liberal Arts And General Studies
Hillsborough Community College
Tampa, FLHigh School Diploma -
Talent Unlimited High School
New York, NY06.2013
Skills
- Teamwork and Collaboration
- Customer Service
- Time Management
- Verbal Communication
- Problem Resolution
- Resource Utilization
- Maintaining Clean Work Areas
- Leadership and People Development
- Strategic Planning
- Approachable and Outgoing
Accomplishments
Completed and graduated a Medical Assisting program with BayCare which also included many other programs within like a CPR course and phlebotomy course.
Timeline
Medical Assistant Externship
Bay Care Healthcare System
04.2022 - 05.2022
Server
Ulele
12.2020 - 06.2021
Server
Del Friscos
06.2020 - 12.2020
Server
Ulele
01.2020 - 12.2020
Server/Bartender
World Of Beer
05.2019 - 11.2022
Bartender
Bonefish Grill
02.2017 - 08.2022
Sales Associate Team Leader
Sephora
03.2015 - 08.2016
Sales Associate
Victoria Secret
01.2015 - 01.2017
Lifeguard
YMCA
03.2012 - 01.2015
No Degree - Liberal Arts And General Studies
Hillsborough Community College
High School Diploma -
Talent Unlimited High School
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