Liana Fawcett

Real Estate Recording and Customer Assistance:

• Provide customer service by responding to inquiries regarding document processing procedures, and recording requirements. Inform and assist customers with the operation of the ROD's public record search system.
• Record real estate documents after confirming that all the recording requirements have been met. In a timely manner, accurately create a temporary index of all parties involved in the document being recorded.
• Perform daily reconciliation of funds received from customers.
• Conduct training sessions for new employees on policies and procedures related to their job duties.
• Scan documents into digital format for storage purposes.
• Daily collaboration with staff members in order to provide efficient services for customers and the smooth operation of the office.
• Respond to incoming department phone calls, and direct callers to appropriate team members based on need.

Passport Application Verification and Acceptance Agent:

• Provide assistance to customers with passport application forms and documents.
• Monitor inventory levels of supplies needed for passport processing operations.
• Maintain an up-to-date knowledge of government regulations related to passport processing.
• Prepare reports detailing the number of processed passports each day.
• Resolve customer inquiries regarding passport services in a timely manner.
• Inspect photographs for compliance with government standards, prior to affixing them to applications.
• Ensure that all required documentation is completed correctly before submitting it for approval.
• Answer phone calls from customers seeking information about their passports, and other travel documents.

• Sorted and filed documents that were provided by the supervisor in accordance with the standards of real estate document importance and the order of recording.
• Recorded pertinent property records information on the necessary forms for the title searcher to provide to the attorney.
• Conducted research using online databases and resources such as county recorder offices or government agencies.
• Reviewed documents to identify relevant information such as legal description of property, name of grantor and grantee, consideration amount and other pertinent data.
• Notified supervisor of possible delays and issues.