Liana Graf
Vancouver,WA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Proficient manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in customer satisfaction.
Overview
38
38
years of professional experience
Work History
Caregiver, Special Needs
Chris Ibel
Vancouver, WA
01.2015 - 01.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items changed sheets and made bed to keep patients' bedroom clean.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Handled incoming mail, bills and invoices and completed appropriate actions.
General Manager
McDonald's Restaurant
Vancouver, WA
05.1986 - 01.2014
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Trained new employees on proper protocols and customer service standards
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Trained and guided team members to maintain high productivity and performance metrics
- Interacted well with customers to build connections and nurture relationships
- Assisted in recruiting, hiring and training of team members
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
Education
No Degree - Business Administration And Management
H.u.
Chicago, IL06.1998
Skills
- Behavior Management
- Customer satisfaction
- Employee training
- Crew moral
- Meeting goals
- Passion for customer satisfaction
- Inventory control and record keeping
- Conflict resolution techniques
- Trained in performance and wage reviews
- Natural leader
- Order delivery practices
- Food service background
- Staff Scheduling
- Dynamic, friendly hostess
Timeline
Caregiver, Special Needs
Chris Ibel
01.2015 - 01.2024
General Manager
McDonald's Restaurant
05.1986 - 01.2014
No Degree - Business Administration And Management
H.u.
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