Liana Guevara
Tampa,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Care Specialist
Ideal Image
02.2022 - 10.2023
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Explained available products and services, demonstrated features and used persuasive communication strategies to redirect concerns.
- Answered customer questions via telephone, email and live chat services.
Esthetician
Essentials Massage And Facials
07.2019 - 02.2021
- Sterilized equipment for patient treatments.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Fostered friendly, warm and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Stocked treatment rooms with proper supplies.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Educated patients on treatment options.
Sales Associate
Bath And Body Works, Limited Brands
04.2017 - 02.2019
- Recruited to provide friendly customer service, merchandise inventory, and a neat store appearance
- Consistently execute to the selling model by Meeting selling goals/expectations during scheduled shift
- Organized racks and shelves to maintain store visual appeal, engage customers
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Secretary
Truth Conquerors Soccer Academy
12.2016 - 12.2020
- Maintained daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Developed and led age- and ability-appropriate soccer training drills.
Education
Esthetician -
Summit Salon Academy
Gunn, Tampa, FL2018
High School Diploma -
Freedom High School, Commerce Park Blvd
Tampa, Fl.06.2017
Skills
- Document Review
- Quality Assurance Standards
- Operational Requirements
- Consultative Sales Approach
- Customer Care
- Communications Strategies
- HIPAA Regulations
- Call Transfers
- Service Quality
Certification
- Medical Charting and SOAP Notes Oxygen
- Therapy Ultrasonic Skin Scrubbing Micro Current Diamond/Crystal Microdermabrasion Advanced Chemical Peels Clarisonic
- Fluent Spanish, English
- Dermalogica Skin Care Product Training
Timeline
Client Care Specialist
Ideal Image
02.2022 - 10.2023
Esthetician
Essentials Massage And Facials
07.2019 - 02.2021
Sales Associate
Bath And Body Works, Limited Brands
04.2017 - 02.2019
Secretary
Truth Conquerors Soccer Academy
12.2016 - 12.2020
Esthetician -
Summit Salon Academy
High School Diploma -
Freedom High School, Commerce Park Blvd
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