National Parks
Liana LaPierre
Customer Success Manager II
Seguin,TX
Summary
Accomplished management professional versed in leading teams, increasing efficiency, and driving organizational success. Skilled in project management, budgeting, and strategic planning. Proven track record of developing successful strategies to exceed operational goals. Adept in leading diverse teams to reach corporate objectives.
Overview
13
13
years of professional experience
Work History
Customer Success Manager II
Entrata
Lehi, UT
07.2022 - Current
- Manage a portfolio of multifamily housing clients, providing strategic guidance to improve operational performance, occupancy, and revenue
- Partner with executive leadership, including Regional Vice Presidents, to drive portfolio growth and long-term client success
- Contributed to significant account expansion; $500K to $5.5M and $600K to $4.6M
- Conduct business reviews with stakeholders to align platform adoption with organizational goals and KPIs
- Identify operational risks and inefficiencies, delivering scalable solutions across leasing, accounting, and resident workflows
- Collaborate with product and development teams to advocate for enhancements that directly impact property operations
- Support onboarding, adoption, and long-term success strategies to ensure client self-sufficiency and retention
- Analyze performance data and trends to guide decision-making and improve outcomes
Customer Success Manager
Nurture Boss
Scottsdale, AZ
06.2021 - 07.2022
- Optimized customer journey and lifecycle strategy to improve adoption, retention, and satisfaction
- Partnered with executive leadership (CEO, VP of BD, Engineering) to influence product development and customer experience
- Delivered data-driven insights through customer health metrics and performance reporting
- Onboarded and trained new clients, improving time-to-value and product utilization
- Supported revenue growth through upselling and cross-selling opportunities
- Assisted in recruiting, interviewing, and onboarding Customer Success team members
Property Manager
Sherman Residential
Plano, TX
06.2013 - 06.2021
- Led full-site operations for multifamily communities, including leasing, financial performance, compliance, and maintenance
- Increased NOI by 15% through strategic expense management and revenue optimization
- Improved occupancy from 93% to 96–97%, consistently exceeding budgeted targets
- Exceeded renewal goals by 20%, driving resident retention and reducing turnover costs
- Recruited, trained, and developed high-performing onsite teams, improving productivity and service quality
- Managed budgets, accounts payable, and financial reporting with strong attention to accuracy and accountability
- Strengthened resident satisfaction by resolving escalations and enhancing community experience
- Oversaw vendor relationships, contracts, and property maintenance to protect asset value
- Ensured compliance with lease documentation, fair housing regulations, and company policies
Education
Master of Science - Leadership and Human Resource Development
LSU
01-2023
Workforce Development Certification - undefined
LSU
01-2023
Bachelor of Science - Multi-Disciplinary Studies
University of Texas
01-2016
Skills
- Leadership
- Human Resource Development
- Customer relationship management
- Employee Relations
- Data Analysis
- Teamwork and collaboration
- Problem-solving
- Bilingual: Spanish
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Success Manager II
Entrata
07.2022 - Current
Customer Success Manager
Nurture Boss
06.2021 - 07.2022
Property Manager
Sherman Residential
06.2013 - 06.2021
Workforce Development Certification - undefined
LSU
Master of Science - Leadership and Human Resource Development
LSU
Bachelor of Science - Multi-Disciplinary Studies
University of Texas
Interests
Kayaking/Paddle Boarding
Mountains and Beaches
Self-growth; learning never ceases