Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Liana Malave

Clermont

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Server

Ruby Tuesday
06.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Shift Lead

Twistee Treat
01.2021 - 05.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Education

Associate of Arts -

Lake-Sumter State College
Clermont
04.2024

High School Diploma -

East Ridge High School
Clermont, FL
05.2022

Skills

  • Bilingual (Spanish and English)
  • Cash Handling
  • Suggestive Selling
  • Guest Relations Management
  • Service Prioritization
  • Multitasking Abilities
  • Computer Literacy
  • Stress Management

References

Alanna Dible (352) 973-1261

General Manager of Twistee Treat


Jesus Martin (407) 342-3466

Assistant Manager of Ruby Tuesday

Timeline

Server

Ruby Tuesday
06.2023 - Current

Shift Lead

Twistee Treat
01.2021 - 05.2023

Associate of Arts -

Lake-Sumter State College

High School Diploma -

East Ridge High School

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Liana Malave