Liana Medina
Las Cruces
Summary
Compassionate community support worker with a strong background in behavioral support and individualized care planning. Proven ability to collaborate with interdisciplinary teams to implement effective support strategies that enhance client outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Community Support Worker
Lost Arts Therapy
Las Cruces, NM
03.2026 - Current
- Assisted clients with daily living activities to enhance independence and well-being.
- Supported therapeutic interventions by documenting client progress and feedback accurately.
- Collaborated with team members to develop personalized care plans for diverse client needs.
- Engaged in training sessions to learn best practices in community support services.
- Adapted quickly to changing client situations, demonstrating flexibility and problem-solving skills.
Vocational Rehabilitation Manager
Zia Recovery Center
Las Cruces, NM
02.2024 - 02.2026
- Coordinated interdisciplinary team meetings to enhance patient care strategies.
- Developed individualized rehabilitation plans aligned with patient goals and needs.
- Implemented evidence-based practices to improve treatment outcomes and patient satisfaction.
- Monitored patient progress, adjusting treatment protocols as necessary for optimal recovery.
- Managed client intake assessments to ensure comprehensive service delivery from the outset.
- Trained and mentored junior staff on rehabilitation techniques and best practices.
- Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
- Maintained safe environment for 2 of the patient facilities with continuous surveillance.
Customer Service Representative
MCI Telecommunications
Las Cruces, NM
06.2023 - 01.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers in selecting products and services tailored to their needs.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Las Cruces High School
Las Cruces, NM05-2014
Skills
- Behavioral support
- Disability awareness
- Transportation assistance
- Individualized support
- Client advocacy
- Social integration
- Data entry and reporting
- Client needs assessments
- Recreational activities
- Life skills training
- Health promotion
- Housing assistance
- Substance abuse awareness
- Educational guidance
- Budgeting and finance
- Drug abuse prevention
Certification
- CPSW Training - Exposure Hours Needed.
- Certified CCSS, OPRE - Current
Timeline
Community Support Worker
Lost Arts Therapy
03.2026 - Current
Vocational Rehabilitation Manager
Zia Recovery Center
02.2024 - 02.2026
Customer Service Representative
MCI Telecommunications
06.2023 - 01.2025
High School Diploma -
Las Cruces High School