Liana Parisi
Consultant
Fort Lauderdale,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
4
4
Certificates
Work History
Customer Service Representative
Consultants
Davie , FL
01.2022 - 12.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted available products and services to customers during service, account management, and order calls.
- Promptly responded to inquiries and requests from prospective customers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Consultant
Consultants
Plantation, FL
01.2021 - 12.2021
- Supported clients with business analysis, documentation, and data modeling.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Hostess Cashier
Santa FE Coffee & Burrito Comp
Longmont, CO
06.2019 - 08.2019
- Set up tables, stocked condiments, greeted, and seated customers with menus , took drink orders, answered the phone, took phone orders, checked on tables, refilled drinks, helped the waitresses if needed, cashiered, took payment, ran credit cards, manually input cash payments, in register, and manually had to figure and know the cash difference in amount tender to customer
- Cleared, cleaned and set up tables
- Stayed and cleaned and set up tables for the next day, refilled and stocked condiments, did inventory, closed out, was in charge of the money, totaling up total sales, all credit card payments and cash payments, making sure it all added up and was correct amount, and was logged and filed, closed and cashed the waitresses out, totaled up their tips., totaled up all their sales and made sure they were correct
- Personnally worked and went over after every shift with the owner, the financials, inventory, brainstormed how to improve sales, customer relations, and experience, and feedback if any from customers.
City Ditch Worker
Longmont Supply Ditch Company
Longmont, CO
04.2019 - 06.2019
- Cleaned and removed debris, trees, tree limbs, and removal of cattails
- Checked, fixed, and replaced any broken pipes.
Driver Helper
United Parcel Service INC
Atlanta, GA
12.2017 - 01.2018
- Worked for UPS, during their Seasonal hiring Jobs for Driver Helpers needed for the busiest time of the year, Helped deliver over 500 to 700 packages a day for their seasonal help
Caregiver
Norman Wettlaufer
Longmont, CO
03.2013 - 08.2016
- Caregiver and homemaker, moved Home to help out my father care for his wife, my stepmom, so she would not go into a home, instead be able to stay home with him, as well as take care of my father who had Cancer
- Helped move, change, bathe, get dressed, feed, cooked, cleaned, did laundry, ran errands, drove to Dr
- Appointments.
Owner
ASMVLOC LLC
Denver, CO
01.2011 - 01.2012
- Raised all necessary funding tthrough private markets
- Established a budget for renovation project and followed it through to completion
- Acquired subject property to renovate
- Engaged in the planning renovating and coordinating of activities which coincide with the renovation of subject property
- Realized an acceptable profit margin on renovation project
Sales associate
Great way real estate
Denver, CO
11.2009 - 01.2011
- Assisted client with property sales and development
- Prepared legal documents including listings and sales contract
- Specialized in presenting open houses for difficult properties to sell
Realtor Associate
Admiral Real Estate Co
Seattle, WA
10.2007 - 07.2009
- Served clients with the purchase and sale of properties around Puget sound
- Provided support and presentations for weekly open houses
- Monitored website hits and coordinated follow-up
- Generated listing opportunities and telephone canvas
- Designed and prepared marketing mailings; helped design home brochures
- Responsible for MLS input and updates
Personal Assistant
R.S.I. Insurance Company
Denver, CO
01.2003 - 08.2007
- Responsible for scheduling meetings, assisted in special projects and built a customer database to improve tracking, reporting, with an emphasis on customer service in a fast- paced environment
- Collected and submitted policy information to underwriters.helped with technical support, as well as IT related and application issues for users
- Administer all aspects of active directory group policy such as creating and managing end user accounts using active directory
- Diagnosed and resolved a range of software, hardware, and connectivity issues
- Acted as a single point of contact for managing telecommunications, data networking, and other technology services from installations to maintenance.
Education
Certified ScrumMaster CSM - ScrumMaster CSM
Scrum Alliance
Online 06.2023 - 06.2023
CNPR Certification NAPSRx - Pharmaceutical Sales
CNPR Certification NAPSRx
Online 02.2014 - 07.2014
Real Estate Vocational School Certificate - Real Estate License
Kaplan Real Estate
Denver, COReal Estate Vocational School Certificate - Real Estate License
Rockwell Institute
Bellevue, WA 05.2001 -
Bachelor of Science - Computer Science
College America
Denver, CO 05.2001 -
Undergraduate Studies - Undergraduate Studies
University of Colorado At Boulder
Boulder, CO 05.2001 -
Skills
Sales expertise
undefinedCertification
Certified ScrumMaster (CSM)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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