Liana Tapia
Groveport
Summary
Knowledgeable dispatcher with two years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Great sales experience and customer service experience as well.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
Dispatcher
FIDELITONE
Grove City
01.2024 - Current
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Developed strategies for improving efficiency within the dispatch department.
- Worked with items returning to the hub
- Worked taking various phone calls through out the day attending my drivers, problem solving their issues that occurred during stops.
Sales Representative
T-Mobile
Hilliard
05.2023 - 02.2025
- Analyzed market trends to identify potential sales opportunities.
- Negotiated pricing contracts with customers to maximize profits.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Education
Bachelor of Business Administration And Management - Business Administration And Management
The Ohio State University
Columbus, OH 08.2024 - 07.2025
Metro Early College
Columbus, OHSkills
- Data analysis
- Customer relationship management
- Sales forecasting
- Negotiation skills
- Problem solving
- Effective communication
- Time management
- Delivery support
- Conflict resolution
- Adjusting routes
- Schedule coordination
- Prioritizing calls
- Driver communication
- Dispatching procedures
- Team collaboration
- Data entry
- Verbal and written communication
- Updating logs
- Multitasking and organization
- Decision-making
- Attention to detail
Languages
Spanish
Full Professional
Affiliations
- Nail technician from home
Timeline
Bachelor of Business Administration And Management - Business Administration And Management
The Ohio State University
08.2024 - 07.2025
Dispatcher
FIDELITONE
01.2024 - Current
Sales Representative
T-Mobile
05.2023 - 02.2025
Metro Early College