Jordan Runkle
North Wilkesboro,NC
Summary
Dynamic dispatcher with extensive experience at FedEx, excelling in logistics coordination and route optimization. Proven ability to enhance operational efficiency and train new hires, ensuring timely deliveries. Skilled in dispatch software and data analysis, I thrive in fast-paced environments, consistently prioritizing urgent requests and improving processes for optimal performance.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Dispatcher
Crosstown Courier Service
08.2015 - 01.2026
- Medical delivery company
- Oversaw dispatch software operations and maintained user accounts, facilitating seamless dispatch processes.
- Drove delivery work while learning the dispatch systems
- Taking orders, creating routes, live on call dispatch.
- Coordinated with outside companies to fill lanes when in-house coverage was unavailable, ensuring timely deliveries.
- Utilized transportation GPS to track drivers and provide accurate ETAs for customers.
- Tracking drivers for customers to provide ETA for service
- Helping drivers find locations and reroute due to driving conditions
- Speaking with customers about service needs (holiday scheduling, on call work, routing updates and delays)
- Taking issue calls and placing tickets for the relevant departments to solve problems
- Making sure drivers know handling specifics for what they are picking up and how to transport (hazmat, temperature sensitive, etc.)
- Tracking down personnel at the pickup and delivery locations to facilitate chain of custody hand off
- Reserving vehicle types for special orders with rental companies
- Database setup and maintenance for customer and driver lists (phone, vehicle type, insurance)
- Client addresses lists (phone numbers, addresses, employees with extensions) for pickup and delivery
- Company changed dispatch programs multiple times, set up all accounts and transferred caller ID lists to port between systems and redoing what couldn't be transferred by hand
- Compiled data for project bids.
- Private companies as well as VA and military base work
- Remote
- Assisted in training new dispatch employees on operational procedures.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Dispatcher
FedEx
Grovetown, OH
07.2005 - 08.2015
- Coordinated dispatching of FedEx trucks to facilitate timely deliveries.
- Dispatched FedEx trucks nationwide for timely pickups and deliveries
- Supervised team during shifts to maintain operational standards.
- Assigned temporary workers according to product load requirements.
- Managed control room operations to track product movements effectively.
- Tracking all product incoming and outgoing to warehouse
- Multiple tracking and logistics programs dealing with manifests
- Balance efficiency of building to unload and load trailers and trucks
- Coordinated trailer exchanges in yard to streamline loading and unloading
- Ran yard truck swapping out loaded and empty trailers into the building
- Helped delivery drivers stage and hook
- Scheduled pickups with customers
Education
High School Diploma -
Reynolds HS
Greenville, PA06-2005
Some College (No Degree) - Biomedical Engineering
DeVry University
Columbus, OHSkills
- Dispatching
- Logistics
- Transportation planning
- Route planning
- Route optimization
- Logistics coordination
- Dispatch software
- Database administration
- Data analysis
- Computer skills
- Microsoft Excel
- Data input
- Word processing
- Office suite
- Organizational skills
- Call prioritization
- Process improvement
- Phone etiquette
- Call handling
- Dispatch software
- Multitasking organization
- Urgent deliveries
- Verifying coverage
- Training new hires
- Analysis skills
- Telephone skills
- Administrative experience
- Customer service
- Teamwork
- Decision-making
- Work order generation
- Critical thinker
- Database updates
- Urgent deliveries
- Decision-making
- Work order generation
- Critical thinker
Personal Information
Driving License: Driver's License
Certification
Driver's License
Timeline
Dispatcher
Crosstown Courier Service
08.2015 - 01.2026
Dispatcher
FedEx
07.2005 - 08.2015
High School Diploma -
Reynolds HS
Some College (No Degree) - Biomedical Engineering
DeVry University