Brittney Thompson
Panama City,USA
Summary
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely appointments. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dispatcher
Advantage HPE
Panama City, FL
03.2024 - Current
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
- Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
- Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email
- Assisted in training new dispatchers on standard operating procedures (SOPs) for effective coordination of logistics operations
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Dispatcher
Panama Police Department
Panama City, FL
05.2018 - 07.2024
- Answer multiple phone lines at a fast pace, input cards for service, be able to hear multiple conversations incase officers key up, assist getting any wreckers, back-up or EMS if requested, ability to multi-task
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Dispatcher
Peaden Air Conditioning Plumbing and Electrical
Panama City, FL
03.2022 - 03.2024
- Book calls on the appropriate technician for 2 different areas, Book sold jobs, keep customers informed through out the day, keep up w incoming calls, and answer and question customer service representatives have.
Internal support
General dynamics
Panama City, FL
10.2014 - 10.2021
- This is a call center. I help employees with computer issues, also assist with taking supervisor calls, Multi tasking, operating several computer programs at one
Administrative Assistant
clark and son inc
Panama City, FL
01.2020 - 09.2020
- I was hired as a cabinet assembler, however the company just opened here and was a office assistant doing excel spread sheets, counting inventory, scheduling trucks for pickup, computer operations.
Cashier
Bealls Outlet
Panama City, FL
07.2013 - 04.2016
- Greet customers, keep store neat, handle money, operate register.
Teacher
Chapman daycare
Panama City, FL
09.2012 - 10.2014
- Lesson plans, organizing activities, multi-tasking
Education
High School Diploma -
Mosley highschool
05.2008
Skills
- Cash register
- Dispatching
- Customer Service
- Typing
- GPS
- Phone etiquette
- Logistics
- Office experience
- Cash handling
- Computer operation
- Customer service
- Multi-line Phone Systems
- Computer skills
- Communication skills
- Microsoft Excel
- Clerical experience
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Customer relations
- Schedule management
- Route planning
- Customer relationship management
- Dispatching field personnel
- Conflict resolution
- Traffic monitoring
- Multitasking and organization
- Verbal and written communication
- Tracking systems
- Driver communication
- Training new hires
- Radio communication
- Call handling
- Adjusting routes
- Multitasking Abilities
- Effective communications
Certification
Driver's License
Timeline
Dispatcher
Advantage HPE
03.2024 - Current
Dispatcher
Peaden Air Conditioning Plumbing and Electrical
03.2022 - 03.2024
Administrative Assistant
clark and son inc
01.2020 - 09.2020
Dispatcher
Panama Police Department
05.2018 - 07.2024
Internal support
General dynamics
10.2014 - 10.2021
Cashier
Bealls Outlet
07.2013 - 04.2016
Teacher
Chapman daycare
09.2012 - 10.2014
High School Diploma -
Mosley highschool
Additional Information
- SKILLS
- Skilled researcher Active listener
- Proven leader Fast typer
- Quick learner Dependable