Rachel Moran
Reno,NV
Summary
Highly organized and customer-focused professional with extensive experience in operations coordination, administrative support, client relations, and customer service across multiple industries, including logistics, retail, financial services, and hospitality. Skilled in managing communications via phone and email, coordinating staff and transportation logistics, and maintaining accurate records and documentation. Known for exceptional multitasking abilities, attention to detail, and a strong commitment to delivering efficient, high-quality service. Experienced with cash handling, scheduling, data entry, and secure processing of financial transactions. A dependable team player and key holder, trusted with leadership and operational responsibilities in fast-paced environments. Authorized to work in the US for any employer
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dispatcher
Downtown Reno Partnership
Reno, NV
12.2025 - Current
- Coordinated timely responses to service requests, ensuring efficient operations and customer satisfaction.
- Managed communication between field staff and clients, streamlining dispatch processes for improved workflow.
- Implemented tracking systems for service requests, enhancing accuracy in reporting and response times.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Developed protocols for emergency situations, ensuring rapid response capabilities and enhanced safety measures.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Operations Supervisor
Elder Logistics
Reno, NV
08.2025 - 10.2025
- Performed accurate data entry for inbound trailer manifests, ensuring timely and precise documentation.
- Handled OS&D and reporting to maintain inventory integrity.
- Dispatched drivers for same-day routes and pre-planned assignments for the following day, ensuring efficient logistics operations.
- Managed a high volume of incoming calls and emails daily, providing prompt and effective communication with clients, drivers, and team members.
CSR - Customer Service Representative
California Sierra Express
Reno, NV
10.2024 - 06.2025
- Provided exceptional customer service through phone and email, addressing inquiries, resolving issues, and maintaining client satisfaction.
- Managed high-volume email correspondence across multiple shared inboxes with attention to detail and timely follow-ups.
- Performed accurate data entry to support logistics, billing, and customer service operations.
- Generated shipment quotes based on client requirements, freight details, and delivery timelines.
- Coordinated and scheduled hotshot pickups and deliveries to ensure timely and efficient transportation of urgent freight.
Administrative Assistant
All Seasons Lawn & Landscaping
Reno, NV
02.2024 - 08.2024
- Coordinated all residential and commercial maintenance requests, ensuring timely scheduling and resolution of service issues.
- Managed a high volume of incoming calls and emails daily, providing prompt and effective communication with residential and commercial customers.
- Maintained strong attention to detail when tracking work orders.
- Utilized excellent organizational skills to prioritize tasks, manage multiple service requests, and ensure smooth day-to-day operations.
Client Service Representative
Hendricks & Associates
Reno, NV
08.2023 - 12.2023
- Communicate with clients via email and phone to provide responsive and professional assistance.
- Prepare and coordinate 401(k) enrollment packets for both group and individual clients.
- Support financial planners with data gathering, client onboarding, and plan implementation.
Administrative Clerk
ABF Freight
Sparks, NV
11.2021 - 07.2023
- Handled a high volume of calls and emails daily, coordinating with customers, drivers, and warehouse staff.
- Scheduled all delivery appointments for both residential and warehouse locations, ensuring adherence to strict delivery windows.
- Dispatched drivers efficiently during active routes to accommodate real-time changes and maintain delivery timelines.
- Resolved delivery and scheduling issues through proactive problem-solving.
- Maintained accuracy and organization in managing time-sensitive logistics and appointment confirmations.
Customer Service Representative
Work World
Reno, NV
08.2021 - 11.2021
- Provided exceptional customer service in a fast-paced retail environment, ensuring customer satisfaction and encouraging repeat business.
- Accurately handled cash, credit, and return transactions; balanced registers and completed daily reconciliations.
- Served as a trusted key holder, responsible for opening and closing the store, securing assets, and maintaining operational standards.
Administrative Assistant
RenoReloWorldWide
Reno, NV
08.2021 - 11.2021
- Supported daily operations by preparing comprehensive packets with required paperwork for field crews’ upcoming workdays.
- Scanned and organized all completed documents into the company’s filing system for accurate recordkeeping.
- Handled inbound and outbound calls, assisting clients, vendors, and internal teams with professionalism and efficiency.
- Delivered high-quality customer service, resolving inquiries and ensuring smooth communication between departments.
Bingo Agent / Players Club
Rail City Casino
Sparks, NV
03.2021 - 08.2021
- Set up and called bingo numbers for patrons, ensuring games ran smoothly and efficiently.
- Distributed the correct number of bingo cards to players after verifying and processing payments.
- Assisted guests with obtaining new player cards, redeeming free play offers, and managing comps.
- Provided friendly and attentive customer service to enhance the overall guest experience.
Outbound Supervisor/Night Ops
California Sierra Express
Reno, NV
01.2017 - 08.2021
- Coordinated two overnight drivers transporting trailer loads of freight between Reno/Sparks and San Francisco, ensuring on-time departures and deliveries.
- Managed daily customer service activities, including obtaining routing instructions for individual shipments moving within or out of the Reno/Sparks area.
- Maintained consistent communication with customers via Outlook email and phone to provide updates, resolve issues, and ensure satisfaction.
- Served as a trusted key holder, responsible for opening and closing procedures and maintaining operational security.
Reservation Agent
QM Resorts
Sparks, NV
12.2014 - 06.2015
- Managed and confirmed reservations for three different properties, ensuring accuracy and attention to detail across all bookings.
- Collected and processed payment information securely in accordance with company policies.
- Handled all reservations virtually, providing professional and efficient customer service through email, phone, and online booking platforms.
- Assisted guests with inquiries, modifications, and special requests to ensure a seamless reservation experience.
Customer Service Representative
Work World America
Reno, NV
02.2013 - 10.2014
- Provided exceptional customer service in a fast-paced retail environment, ensuring customer satisfaction and encouraging repeat business.
- Accurately handled cash, credit, and return transactions; balanced registers and completed daily reconciliations.
- Served as a trusted key holder, responsible for opening and closing the store, securing assets, and maintaining operational standards.
Education
High school diploma -
Spanish Springs High School
Sparks, NV06-2013
Skills
- 10 key typing
- Office experience (10 years)
- Shift Management
- Grammar Experience
- Cash handling
- Microsoft Excel
- Windows
- Organizational skills (10 years)
- Warehouse Distribution Experience
- Software troubleshooting
- Computer operation
- Warehouse Supervisor Experience
- Google Docs
- Attention to detail
- Multi-line phone systems
- Customer support
- Microsoft Outlook
- Microsoft Office
- Front desk
- Google Suite
- Time management (10 years)
- Microsoft Word
- Customer service
- Filing
- IOS
- Order entry
- Financial planning
- Handling customer inquiries
- Clerical experience
- Help desk
- Inventory Control
- Cash register
- Freight
- Shipping & Receiving
- Phone etiquette
- Communication skills
- Warehouse Management
- Materials Handling
- Freight Experience (10 years)
- Word processing (10 years)
- English
- Transportation management systems
- Data entry (10 years)
- Logistics
- Analysis skills
- Typing (10 years)
- Active listening
- Decision-making
Certification
Non-CDL Class C
Timeline
Dispatcher
Downtown Reno Partnership
12.2025 - Current
Operations Supervisor
Elder Logistics
08.2025 - 10.2025
CSR - Customer Service Representative
California Sierra Express
10.2024 - 06.2025
Administrative Assistant
All Seasons Lawn & Landscaping
02.2024 - 08.2024
Client Service Representative
Hendricks & Associates
08.2023 - 12.2023
Administrative Clerk
ABF Freight
11.2021 - 07.2023
Customer Service Representative
Work World
08.2021 - 11.2021
Administrative Assistant
RenoReloWorldWide
08.2021 - 11.2021
Bingo Agent / Players Club
Rail City Casino
03.2021 - 08.2021
Outbound Supervisor/Night Ops
California Sierra Express
01.2017 - 08.2021
Reservation Agent
QM Resorts
12.2014 - 06.2015
Customer Service Representative
Work World America
02.2013 - 10.2014
High school diploma -
Spanish Springs High School