Antoinette Anderson
Douglasville,GA
Summary
A dedicated professional with expertise in assignment management, work orders, and dispatching. Proven experience in building relationships, handling high call volumes, and delivering prompt solutions. Self-motivated and equipped with a strategic, analytical mindset, I prioritize relationship-building and critical thinking to achieve business objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dispatcher
Energy Dispatch LLC
09.2021 - Current
- Establishing and maintaining relationships with personnel at all levels to ensure a positive, productive work environment
- Coordinate daily fuel deliveries for carriers and internal personnel within specific market groups
- Manage high call volumes; averaging 50-60 calls per shift
- Operate as a liaison between management, stores, and drivers
- Offer external support through ticket queues to ensure compliance with SLA
- Analyze and resolve discrepancies related to deliveries and Bill of Lading
- Monitor fuel inventory levels, driver safety, and vehicle locations using GPS software
- Provide timely assistance with store inquiries, including scheduling remediation
Administrative Coordinator
TRC Staffing Services
07.2020 - 09.2021
- Demonstrated resolution urgency through calls, instant chat, and emails
- Monitor ticket queues, assign tickets to appropriate internal and external support staff
- Provided solutions and cultivated long-term business relationships
- Engaged in troubleshooting sessions to assist customers with technical issues
- Collaborated with other departments to increase customer satisfaction
- Managed accounts and prepared documents
- Organized staff meetings and coordinated conference room availability
- Assisted management with special projects based on department needs
Education
Data Management & Analytics -
Western Governors University
10.2025
Skills
- Work Orders
- Dispatching procedures
- Dispatching
- Customer Relations
- Technical Troubleshooting
- Dispatch software
Certification
- Microsoft AZ-900
- Microsoft 98-375
- Professional Scrum Master I (PSM I)
Timeline
Dispatcher
Energy Dispatch LLC
09.2021 - Current
Administrative Coordinator
TRC Staffing Services
07.2020 - 09.2021
Data Management & Analytics -
Western Governors University
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