DAWN BACK
Canton,TX
Summary
Results-driven Logistics and Operations Leader with over 10 years of experience in dispatching, shipping, receiving, and billing operations. Skilled at streamlining workflows, reducing errors, and improving service reliability. Recognized for leadership, problem-solving, and strong communication, consistently delivering efficient and accurate results.
Overview
10
10
years of professional experience
Work History
Dispatcher
Lineage Logistics
03.2025 - Current
- Dispatch and monitor delivery routes using GPS technology to ensure on-time performance and safety.
- Communicate with customers and drivers to coordinate timely deliveries and resolve issues proactively.
- Organized dispatch processes to create more efficient workflows, improving productivity and reducing delays.
- Identified problem areas and implemented corrective actions, driving measurable improvements in service reliability.
Shipping & Receiving Supervisor
Big Tex Trailers
06.2022 - 03.2025
- Supervised shipping and receiving operations, ensuring safety, accuracy, and efficiency.
- Reduced order errors by improving verification processes for incoming and outgoing shipments.
- Trained and developed staff in logistics procedures and safety compliance.
- Boosted customer satisfaction by ensuring accurate shipment tracking and timely delivery updates.
- Streamlined documentation processes, improving record accuracy and accessibility.
Plant Clerk
Big Tex Trailers
05.2021 - 06.2022
- Maintained accurate records, schedules, and employee files.
- Supported HR with onboarding, orientations, and benefits processing.
- Improved communication and workflow efficiency by organizing plant documentation and reports.
Billing Specialist
Mode Transportation
07.2018 - 05.2021
- Researched and resolved billing discrepancies, reducing customer complaints.
- Enhanced customer satisfaction through timely and accurate invoice generation.
- Improved billing efficiency by implementing updated billing processes and systems.
Property Manager / Project Manager / Maintenance Coordinator
Goodwin Harrison Management
02.2016 - 07.2018
- Managed multiple properties, ensuring compliance with housing laws and regulations.
- Coordinated maintenance, inspections, and vendor contracts to optimize property performance.
- Implemented cost-saving measures and improved tenant satisfaction through proactive communication.
Skills
- Dispatching
- Shipping/receiving
- Warehouse coordination
- Transportation planning
- Documentation
- Training
- Scheduling
- Conflict resolution
- Safety compliance
- Microsoft Office Suite
- Excel
- Word
- PowerPoint
- GPS dispatching
- Billing systems
- Communication
- Customer service
- Process improvement
- Workflow optimization
Timeline
Dispatcher
Lineage Logistics
03.2025 - Current
Shipping & Receiving Supervisor
Big Tex Trailers
06.2022 - 03.2025
Plant Clerk
Big Tex Trailers
05.2021 - 06.2022
Billing Specialist
Mode Transportation
07.2018 - 05.2021
Property Manager / Project Manager / Maintenance Coordinator
Goodwin Harrison Management
02.2016 - 07.2018