Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
References
Timeline
Generic

Liána Santiago

Beaver Falls,PA

Summary

Skilled professional body piercer with over 2.5 years of hands-on experience in a fast-paced studio environment. Demonstrates exceptional attention to safety and sanitation standards, alongside strong abilities in customer service, and client education. Known for maintaining a loyal clientele through excellent communication, and personalized service. Adaptable and collaborative team member, committed to contributing to a positive and inclusive studio environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

House Cleaner

The Cleaning Authority
Bridgeville, PA
10.2024 - Current
  • Cleaned homes top-down every clean, from ceiling fans down to the baseboards.
  • Vacuumed, mopped, and steamed various flooring materials and styles.
  • Cleaned all kitchen appliances, such as microwaves, stoves, dishwashers, etc.
  • Sanitized doorknobs, light switches and other frequently touched surfaces.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Cleaned following specific, detailed protocols, and individual home requests.
  • Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
  • Used natural cleaning products where possible and followed product recommendations to maintain client safety.
  • Employed deep-cleaning techniques and detail work for areas in need of additional sanitation in a consistent rotation.

Professional Body Piercer

Pyramid Tattoo
Bridgeville, PA
10.2022 - Current
  • Perform a variety of piercings, including ear, nose, oral, face, dermal, and other body piercings.
  • Underwent an apprenticeship under a mentor who has 23 years experience.
  • Follow strict health and safety protocols, ensuring a sterile and safe environment.
  • Consult with clients to select appropriate jewelry (material, styles, sizes) for their personal anatomy and wants for either piercings or jewelry changes.
  • Provide verbal and written education tools to clients about the piercing process, risks, and aftercare to promote a successful healing process.
  • Provided emergency assistance and first aid if any complications or issues arose during the piercing process.
  • Handle scheduling and appointment bookings for both piercings and tattoos over the phone and in person efficiently, maximizing studio's productivity and outreach.
  • Promote a positive and inclusive studio environment, ensuring a comfortable experience for all clients.
  • Collaborate consistently with colleagues to share expertise and stay updated on industry trends and standards.

Wedding Caterer

Parkhurst Dining at Chatham University
Gibsonia, PA
10.2021 - 10.2022
  • Served guests professionally while adhering to etiquette standards appropriate for weddings.
  • Maintained a clean work environment by following sanitation guidelines throughout the food preparation process.
  • Managed multiple tasks simultaneously during busy periods without compromising quality or efficiency.
  • Demonstrated strong attention to detail when setting up tables, chairs, linens, decorations, etc.
  • Worked closely with event planners to understand specific requirements for each event.
  • Assisted in the loading and unloading of catering vehicles for transportation to event locations.
  • Maintained cleanliness and organization of catering equipment before, during, and after events.

Warehouse Packer/Picker

Mercy Supply Collaborative
Pittsburgh, PA
11.2021 - 06.2022
  • Efficiently picked and packed customer orders according to company procedures and standards.
  • Collaborated with team members to meet daily production goals before the end of the shift.
  • Performed consistent quality checks on products to ensure they were free from defects.
  • Maintained accurate inventory records by carefully documenting outgoing products.
  • Restocked and organized supplies in the warehouse.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Prepared orders by processing requests, pulling materials, packing boxes and placing orders in delivery area.

Education

High School Diploma -

Montour High School
Mckees Rocks, PA
06-2022

National Veterinary Assistant Certification - Veterinary Technology

Parkway West Career & Technology Center
Oakdale, PA
06-2022

Skills

  • Various Piercing Techniques
  • Health & Safety Compliance
  • Cleaning and Sanitizing
  • Attention to Detail
  • Time Management
  • Jewelry Selection
  • Product Knowledge
  • Client Advocacy
  • Customer Service
  • Client Satisfaction
  • Strong Work Ethic
  • Proper phone etiquette
  • Appointment Setting
  • Verbal and Written Communication
  • Multitasking and Organization
  • Purchasing and Procurement
  • Upselling and Cross-Selling
  • Team collaboration
  • Quality assurance controls
  • Eco-friendly practices

Certification

  • BBP (ASPC)

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

House Cleaner

The Cleaning Authority
10.2024 - Current

Professional Body Piercer

Pyramid Tattoo
10.2022 - Current

Warehouse Packer/Picker

Mercy Supply Collaborative
11.2021 - 06.2022

Wedding Caterer

Parkhurst Dining at Chatham University
10.2021 - 10.2022

High School Diploma -

Montour High School

National Veterinary Assistant Certification - Veterinary Technology

Parkway West Career & Technology Center

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Liána Santiago