Lianelis De Las Merced Cejas Garcia
Lake Placid,FL
Summary
Versatile and dynamic, with a proven track record at Happy Chef Diner, I excel in customer interaction and team leadership. Skilled in streamlining processes for efficiency, I've significantly enhanced customer satisfaction and operational excellence. Expert in management and adept in cleaning and sanitizing, my approach has consistently fostered a professional and efficient work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Team Member
Happy Chef Diner
06.2024 - Current
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment in the kitchen by prepping food and cooking.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Utilized strong communication skills when interacting with Spanish speaking guests by taking their orders and actively practicing my English with co-workers.
- Used slow periods to restock supplies, ice, trays, wash dishes, clean up, prepare for next day.
Shift Supervisor and Trainer
5 Star Service Group, 5SSG Inc
06.2023 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Managed a crew of over 20 employees between sales associates and maintenance personnel.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Collaborated with other leaders and executives to direct workflow and support operations.
Restaurant Server
Camaguey Restaurant
01.2020 - 06.2023
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Served food and beverages promptly with focused attention to customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Department Manager
City Water & Light
03.2016 - 01.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence and accuracy among employees' performance.
Education
Bachelor of Arts - Gastronomy And Hospitality Management
Armando Mestre School of Gastronomy & Hospitality
Camaguey, Cuba08-2013
High School Diploma -
Ignacio Agramonte Y Loinaz
Camaguey, Cuba06-2009
Skills
- Strong teamwork
- Customer interaction
- Cleaning and sanitizing
- Taking Orders
- Management and Team Lead
Accomplishments
Bachelor of Science in Gastronomy and Hospitality Management
Management Experience
Certification
South Florida College English Level 3
SafeStaff Food Handler Training Program Certificate
Languages
Spanish
Full Professional
English
Limited Working
Timeline
Restaurant Team Member
Happy Chef Diner
06.2024 - Current
Shift Supervisor and Trainer
5 Star Service Group, 5SSG Inc
06.2023 - 06.2024
Restaurant Server
Camaguey Restaurant
01.2020 - 06.2023
Department Manager
City Water & Light
03.2016 - 01.2020
Bachelor of Arts - Gastronomy And Hospitality Management
Armando Mestre School of Gastronomy & Hospitality
High School Diploma -
Ignacio Agramonte Y Loinaz
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