Lianet Hernandez
Miami,FL
Summary
Proven leader with a track record of enhancing operational efficiency and financial management at Tier One Services. Skilled in workflow planning and data analysis, I've driven team performance and customer satisfaction through strategic project development. My approach fosters strong relationships and delivers significant improvements, embodying natural leadership and analytical prowess.
Overview
12
12
years of professional experience
Work History
Operations Manager
Tier One Services
Miami, FL
02.2022 - 08.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
- Developed strong relationships with hiring managers, ensuring clear communication and understanding of position requirements and expectations.
- Streamlined recruitment processes by implementing effective applicant tracking systems and organizational tools for increased efficiency.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
General Manager of Operations
Antigua Inn Hotel
Guatemala
09.2017 - 11.2021
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
Food and Beverage Manager
Pullman Cayo Coco
Cuba
12.2015 - 03.2017
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
Food and Beverage Manager
Hotel Morón
Cuba
09.2014 - 09.2015
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Front Desk Manager
Hotel Morón
Cuba
09.2012 - 09.2014
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Education
Business & Administration - Administration
Universidad Máximo Gómez
Ciego De Ávila, Cuba07.2012
Skills
Natural leader
Financial Management
Work flow planning
Project planning and development
Data analysis
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Operations Manager
Tier One Services
02.2022 - 08.2024
General Manager of Operations
Antigua Inn Hotel
09.2017 - 11.2021
Food and Beverage Manager
Pullman Cayo Coco
12.2015 - 03.2017
Food and Beverage Manager
Hotel Morón
09.2014 - 09.2015
Front Desk Manager
Hotel Morón
09.2012 - 09.2014
Business & Administration - Administration
Universidad Máximo Gómez