Liang Shi

Customer Service Manager of Taobao Store Which Selling Arc'teryx Products in China
1. Respond to online inquiries during working hours regarding clothing size, style, matching, and version.
2. Synchronize the ERP system according to orders, pack the goods on the same day, and arrange for SF Express delivery.
3. Follow up returns and exchanges and review customer after-sales requests.
4. Collect returns, check the condition, and enter them into the ERP
5. Check the arrival and reserve warehouse location according to the arrival status

1. Responsible for contacting and communicating with new and old customers, participating in exhibitions, and business negotiations with major customers;
2. Responsible for the entire process of foreign trade work, including quotation, order acceptance, contract signing, proofing, inspection, shipment and other related processes;
3. Prepare quotation sheets according to customer requirements, preliminarily calculate prices, make preliminary quotations, and confirm the final prices with customers according to customer modification requirements;
4. According to the company's business characteristics, market positioning, and business operation model, continuously collect customer information, find potential customers, and accumulate customer resources;
5. Responsible for business contracting, negotiation, contract signing, order handover, follow-up services, and cooperation with the company to recover the payment, etc.;
6. After signing the order contract, send customer orders to technology, production, and other related departments promptly so that the orders can be effectively executed and delivered on time;
7. Maintain detailed customer information and organize and archive it to facilitate internal inquiries, business handovers, and the progress of follow-up services;

1. Follow up on platform inquiries (Alibaba International Station), and conduct background checks and statistics on inquiring customers.
2. Develop new customers and maintain old customers through Alibaba and other platforms.
3. Familiarize yourself with the company's products, regularly release new products, and optimize existing products on Alibaba International Station.
4. Recommend corresponding products according to customer needs. Answer customer questions, provide quotations, and facilitate transactions.
5. Follow up on order production, arrange shipment, and assist customs in completing the export declaration.
6. Live broadcast on the Alibaba platform.
7. Email marketing and follow-up on relevant customers

Attend as a franchisee to learn all operations and management at the head office

1. Check all store kitchen hygiene and food safety inspections

2. Learn SOP, food management and actual dish making

3. Restaurant service, receiving customers

4. Cashier, settlement

5. Marketing campaigns and promotions

1. Responsible for the commissioning, maintenance, and sales of bicycles in the store. Provide professional advice and services to customers.
2. Plan and organize daily activities to offer customers more bicycle experiences. Open up new activity routes to offer customers more choices and experiences.
Responsible for leading and protecting cycling activities to ensure the safety and comfort of customers.
3. Customize the loading list and issue a quotation according to customer needs. Understand bicycles and accessories of different brands, models, and specifications, and provide the best solution for customers according to their needs. Purchase corresponding parts and equipment to ensure that customer needs are met.
4. Build good relationships with colleagues and customers. At the same time, you need to ensure that the environment in the store is clean and orderly and maintain a good image and reputation