Dylan Colburn
Springfield,MO
Summary
Analytical and highly resourceful professional with proven track record of customer satisfaction, executing, and managing complex tasks to drive product characterization, steer continuous improvements, and ensure optimal customer service. Demonstrated expertise in overseeing and maintaining company goals as needed to enhance work efficiency and performance. Recognized for ensuring compliance with applicable policies and procedures by analyzing customer feedback, maintaining company policies, and implementing corrective purchase returns and exchanges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service
Bass Pro Shop Outdoor World
01.2022 - Current
- Communicated effectively with customers regarding order statuses and resolved any issues promptly, Utilized online order management systems to maintain order records and improve efficiency. processed online orders for accurate and on-time deliveries.
- Collaborated with cross-functional departments to interpret and fulfill customer satisfaction specifications, along with preparing all pertinent records to track customer performance and standards.
- Performed various work processes, including helping customers as needed, reviewing documentation for transactions, and processing exchanges and refunds to ensure seamless flow of all operations and optimize efficiency.
- Offered key support in addressing and resolving customer complaints to achieve optimal satisfaction levels.
Club Security
Club Zan LLC.
01.2021 - 01.2023
- Fostered a safe workplace environment by coordinating with security team enhance overall efficiency.
- Drove optimal functionality of security equipment by evaluating processes for entrance within the club, bridging operation gaps, and assuring timely documentation of all work procedures.
- Offered strategic direction for effective management of security functions, including developing employees, conducting premise audits, and enforcing environmental and safety standards for programs.
- Performed wanding, validation of ID’s, daily review of cleaning checks, to improve overall club quality following industry standards.
Skills
- Inventory Control
- Merchandise Presentation
- Customer Service Excellence
- Stocking
- Team Building & Leadership
- Reporting & Documentation
- Surveillance Skills
- Following Complex Instructions
- Integrity
- Safety Management
- MS Office
- Sales
Certification
- Trigger Lock/Clear Firearms/Check In – (2023)
- Lean Six Sigma White Belt - (2023)
Timeline
Customer Service
Bass Pro Shop Outdoor World
01.2022 - Current
Club Security
Club Zan LLC.
01.2021 - 01.2023
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