Amber Graue

• Handle phone and email inquiries. Serve as a liaison between customers and service tech team. Process invoices and customer inquiries.

Inspect and check the customers order before it leaves the facility. Take care of any issues with the customer’s order and fix the issue. Served as a liaison between departments and customers.

• Conducted thorough inspections of products to ensure compliance with quality standards.
• Identified and documented defects, implementing corrective actions to enhance product integrity.
• Collaborated with production teams to troubleshoot quality issues and improve processes.
• Communicated with production team members about quality issues.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Inspected incoming and outgoing materials for accuracy and quality.

• I checked the prescription and specifications of customer's eyeglasses before they were shipped.
• Collaborated with production teams to troubleshoot quality issues and improve processes.
• Developed and maintained detailed records of inspection results for auditing purposes.
• Communicated with production team members about quality issues.
• Provided technical support to production personnel.

• I helped in assisting the lab manager with making sure the lab ran efficiently and customer's received their glasses in a timely manner. I also worked in assisting retail customers and checking in patients for their appointments. Handled phone and email inquiries, processing customer orders, handling order entry and shipment scheduling. Coordinated orders and shipments between manufacturers and customers.

• I assisted in the production of making patients eyeglasses. I was also the last person to check the quality of the order before it left the building. If there were any issues, I would contact the customer and let them know and figure out how to fix the problem with the order. Coordinated orders and shipments between manufacturers and customers. Served as a liaison between departments and customers.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.