Frailyn Nunez
Port Charlotte
Summary
Dynamic customer service professional with experience at CVS, excelling in transaction processing and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Recognized for leadership as co-president of the Italian Honor Society, demonstrating adaptability, and teamwork.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service
CVS
10.2023 - Current
- Processed customer transactions accurately and efficiently at a busy retail environment.
- Assisted customers with product inquiries and provided helpful recommendations.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Handled cash, credit, and electronic payments following company procedures.
- Resolved customer issues promptly while ensuring satisfaction during interactions.
- Collaborated with team members to streamline operations during peak hours.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Balanced cash drawers.
- Informed customers of in-store promotions or pricing specials.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Education
High School Diploma -
Venice High School
Venice, FLSkills
- Spanish
- Italian
- Leadership: Co-president of the Italian Honor Society
- Python
- Entrepreneurship and small business
- Adaptability
- Cash handling
- Transaction processing
- Customer inquiries
- Sales promotions
- Customer relationship management
- Conflict resolution
- Team collaboration
- Inventory control
- Effective communication
- Problem solving
- Time management
- Merchandise restocking
- Cash drawer balancing
- Customer issue resolution
- Inventory management
Certification
- Entrepreneurship and Small Business
Languages
Spanish
Native/ Bilingual
Italian
Professional
Timeline
Customer Service
CVS
10.2023 - Current
High School Diploma -
Venice High School
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