Zulma Rojas
El Paso,TX
Summary
Skilled in Microsoft Office, I excelled at Brokers Logistics, enhancing inventory accuracy and overseeing night operations, significantly improving order processing efficiency. Demonstrated leadership in hiring and training alongside adept multitasking and problem-solving abilities, positions me as a dynamic candidate adept at driving operational success while providing customer service. Work as a team and independently. Managers have been able to count on me to assist in other departments when needed.
Overview
16
16
years of professional experience
Work History
Customer Service Representative/2nd Warehouse shift Lead and Customer Service Lead
Brokers Logistics
03.2012 - Current
- Analyzing inventory issues to ensure correct product is being shipped out
- Printing out correct labels per customer demands
- Closing out daily orders and sending all Proof of delivery to customers, revising order to meet customer needs
- Checking that all documentation is filled out properly by warehouse and drivers to ensure correct billing for customer is met
- Assisted the shipping department with their phone calls and dispatching drivers out on a timely matter
- Promoted to 2nd shift Lead overseeing all nightly operation's including picking, labeling orders
- Quality checking and loading of material is met
- Generating shipping reports for morning leads
- Interview, hire and train employees for my team, participate and contribute to warehouse operations and mid-shift meetings with General Manager and Warehouse Supervisor
- Handled incoming and outgoing Bonded shipments
- Created and prepared Bonded documents packets to ship out
- Creating warehouse entry Files to reflect inventory is that is left per Entry
- To ensure customer files are met
- Handled warehouse Entry files to submitted permit submissions, communicated with Multiple Brokers for Bonded customers
- Handles consumptions, Manipulations
- Handles Destruction orders for customer requests
- Currently handing retail accounts and shipping small package orders and consumer orders, routing out material on multiple portals per customer's request
- Such as Wal-mart, Home Depot customers
- Communicating via, email and phone with carriers and customers
- Working on customers monthly billing fees to ensure proper fees are being entered per order
Cashier/Replenishment Team
JCPenney
01.2011 - 04.2014
- Opening and closing registers
- Greeting customers as they arrive at the store and assisting with any special requests
- Checking stockroom for items not found on the floor or calling other stores
- Placing special orders for customers on our online store
- Taking credit card payments
- Also taking new applications for store credit cards
- Processing returns/exchanges
- Maintaining store neatness, recovering floor by fixing fixtures and tables
- Worked in replenishing team, replenish new stock and inventory
- Changed new sale prices for weekly sales
- Worked on off-loading material from truck loads received
Driver Manager/Dispatch
Russell Transport
02.2011 - 03.2012
- Accountable for tracking driver's current and next loads
- Maintained constant communication with drivers to ensure deliveries were met
- Multi-tasking the following tasks daily such as, emails, calls from customers, drivers coming in for paperwork for loads
- Assisting drivers stuck out on the road that need Maintenance after hours
- Kept inventory of deals, drivers, trucks, early local deliveries and logs
- Data entering routes for drivers, also assisted in training other Customer Service agents
Domestic Specialist Lead
Ceva Logistics
09.2008 - 02.2011
- Conducting daily meetings with the team, to communicate any new or important orders for the day
- Leading a team of ten employees to ensure daily tasks were being met
- Maintaining daily reports such as shipments log, margin reports, NIMI report, truckload reports
- Imaging and filling done daily
- Ensuring that all freight is being routed and that all information is being entered correctly
- Assisting the dock Lead to ensure correct material was being loaded on correct destination trucks
- Giving employee feedback on their progress and training for new hires
- As a Specialist agent I would handle emails, dispatching drivers, routing all shipments to meet delivery deadlines and cost efficiency
- Communicating with customers about any delays or any inquiries they may have
- Making sure all drivers fill out all documents and verifying licenses before departing with a high value load
- Taking pictures of freight and sealing trailers to protect contents
- Data Entry of truck information and creating report to track trucks and assisted with training new employees
Education
High School diploma -
Burges High School
01.1999
Skills
- Spanish
- Microsoft Office
- Lotus Notes
- RP/ERP systems
- AS400
- Excel
Timeline
Customer Service Representative/2nd Warehouse shift Lead and Customer Service Lead
Brokers Logistics
03.2012 - Current
Driver Manager/Dispatch
Russell Transport
02.2011 - 03.2012
Cashier/Replenishment Team
JCPenney
01.2011 - 04.2014
Domestic Specialist Lead
Ceva Logistics
09.2008 - 02.2011
High School diploma -
Burges High School
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