Matthew Bell
El Paso,TX
Summary
Well-qualified Call Center Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
On-Site Property Manager
Suburban Studios
10.2023 - 07.2025
- Managed tenant relations, addressing concerns and ensuring satisfaction through effective communication.
- Oversaw property maintenance, coordinating repairs and scheduling routine inspections for optimal property conditions.
- Implemented leasing strategies, increasing occupancy rates through targeted marketing and community outreach initiatives.
- Conducted regular property assessments, identifying areas for improvement to enhance overall operational efficiency.
- Checked out , cleaned ,and turned over approximately 30 rooms a day, and ensured that guest were placed in guest ready rooms.
Call Center Representative
Oakmont Tax Relief
01.2021 - 07.2023
- Managed more than 150 inbound and outbound customer calls to ensure timely resolution of tax-related inquiries.
- Assisted clients in understanding complex tax relief options, enhancing overall client satisfaction.
- Documented detailed case notes in CRM system to maintain accurate records of client interactions.
- Collaborated with team members to streamline call handling processes, improving response times.
Education
High School Diploma -
Arvada High School
Arvada, CO06.2017
Skills
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Conflict resolution
- Complaint handling
- Documentation
- Administrative support
- Microsoft Office Suite
- Customer relationship management (CRM)
- Technical support
Timeline
On-Site Property Manager
Suburban Studios
10.2023 - 07.2025
Call Center Representative
Oakmont Tax Relief
01.2021 - 07.2023
High School Diploma -
Arvada High School
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