Lianmary Diaz
Katy,TX
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated at H-E-B . Excelled in roles requiring critical thinking and effective relationship-building, achieving significant improvements in order accuracy and efficiency. Skilled in utilizing technology for inventory and payment management, embodying collaboration and problem resolution abilities.
Overview
4
4
years of professional experience
Work History
EFC Partner II
Fulfillment Center H-E-B
07.2023 - Current
- Select and bag full or partial customer orders for shipment in an organized, clean, accurate, and damage-free manner
- Complete work assignments in a timely manner; use time efficiently and productively in support of facility goals for on-time deliveries
- Comply with all federal, state, and company regulations/standards for product freshness, food safety, and sanitation
- Accurately complete assignments and resolve issues related to accuracy
Curbside Shopper
H-E-B
05.2021 - 07.2023
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
Restaurant Busser
Abuelo's Restaurant
03.2020 - 03.2021
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
Education
MBA - Accounting
Universidad Del Zulia
Venezuela12.2016
Skills
- Collaboration and Teamwork
- Creative and Critical Thinking
- Establishing Effective Relationships
- Problem Resolution
Languages
Spanish
Native or Bilingual
Timeline
EFC Partner II
Fulfillment Center H-E-B
07.2023 - Current
Curbside Shopper
H-E-B
05.2021 - 07.2023
Restaurant Busser
Abuelo's Restaurant
03.2020 - 03.2021
MBA - Accounting
Universidad Del Zulia