LIANNA C. MERCADO

• Cultivated relationships with clients through exceptional customer service.
• Ensured compliance with local, state, and federal regulations across operations.
• Managed budgeting and financial oversight to enhance organizational performance.
• Reviewed legal documents to support business operations and mitigate risks.
• Collaborated with business owners on joint ventures to optimize resource sharing.
• Developed and executed strategies to boost customer satisfaction and loyalty.
• Oversaw inventory management for optimal stock levels and efficient ordering processes.

• Served high-quality beverages daily, ensuring customer satisfaction and engagement.
• Maintained cleanliness and organization of workstations and equipment for optimal efficiency.
• Trained new baristas on drink preparation techniques to enhance team performance.
• Managed inventory levels to guarantee stock availability during peak hours.
• Accurately handled cash transactions at point of sale system, ensuring financial integrity.
• Demonstrated calm demeanor during high-volume periods and special events, maintaining service quality.

Maintained accurate record keeping and invoicing for clients.

Managed scheduling and self-directed workload effectively.

Performed monthly data input and banking reconciliation tasks.

• Executed end-of-year tax preparation to ensure compliance.
• Demonstrated strong organizational skills in administrative functions.
• Utilized QuickBooks for efficient financial management.
• Assisted with occasional payroll processing as needed.

• Managed patient check-ins and appointment scheduling efficiently.
• Coordinated communication between medical staff and patients effectively.
• Handled insurance verification and billing inquiries promptly.
• Maintained electronic health records with accuracy and attention to detail.
• Assisted patients with forms and medical information requests courteously.
• Organized patient files and ensured compliance with privacy regulations.
• Answered incoming calls, responding to inquiries from patients and other medical offices.
• Checked patients in and out for appointments and collected co-payments.
• Called patients to confirm scheduled appointments and obtain additional details.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

• Managed incoming calls and directed inquiries to appropriate departments.
• Processed payments for invoices using accounting software programs such as QuickBooks.
• Processed payroll data using advanced payroll software systems.
• Verified shipping addresses prior to dispatching orders.
• Completed day-to-day duties accurately and efficiently.
• Managed office supplies inventory and ordering process to ensure availability.