Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lianna Deleon

Summary

Able to excel under pressure while adapting to new situations and challenges to enhance the company's vision. Extremely eager to contribute to a team's success through hard work and attention to detail, with a clear understanding of daily duties. Always motivated to learn, grow, and develop new skills in any role given.

Overview

13
13
years of professional experience

Work History

Receptionist Coordinator

Pet Medical Center of San Antonio
01.2024 - Current
  • Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
  • Knowledge of medical concerns, and medical terminology.
  • Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and professionally greeting clients.
  • Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
  • Maintained up-to-date knowledge of company policies, procedures, and offerings to serve clients better and assist coworkers when necessary.
  • Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.

Client Service Supervisor

BluePearl Specialty + Emergency
10.2022 - 11.2023
  • Oversaw staff development through in-depth training, with other learning opportunities to reach their fullest potential for Bluepearl.
  • Managed confidential information with discretion while processing sensitive documents such as employment applications, financial records including both client and patient information.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Created customer support strategies to increase customer retention.
  • Promote productivity and commitment to friendly service.
  • Performing End of Day, End of Month, End of Year actions for financial support/review.
  • Working closely with Dr's, tech;s, and all team members in order to keep communication transparent as well as maintain a friendly environment.
  • Implementing new monthly and bi weekly goals to create higher performance output.
  • Recruited, interviewed and hired volunteers and staff.
  • Contacted insurance companies to support client's financial needs.

Flex Associate

HEB Grocery Store
04.2017 - 10.2022
  • Completed regular cycle counts and inventory audits.
  • Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Worked in 8 departments at 10 separate locations to help stores in need of partners due to being understaffed.
  • Ordered inventory throughout numerous departments.
  • Assisted leadership in merchandising product.
  • Excelled in fast pace, retail environment throughout various shift changes. Overnight, early mornings, daytime, night shift.

Customer Service Representative

QVC
07.2018 - 03.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Handled over 183 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Purina Pet Nutrition Ambassador

Fusion Marketing
02.2016 - 11.2018
  • Educated clients about long-term health benefits of balanced diets and exercise programs.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Worked flexible hours across night, weekend and holiday shifts involving long commutes.
  • Interacted with pet parents about their pets nutrition and encourage diets directed to their breed, age, lifestyle and made long term relationships by seeing growth with products given.

Manager

Petsmart
08.2015 - 09.2018
  • Onboarded new employees with training and new hire documentation.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Worked Alongside Banfield and our ISO unit for Petcare.

Manager

El Pollo Loco
04.2012 - 11.2015
  • Maintained professional, organized and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Ordering product alongside taking inventory.

Education

Bachelor of Science - Biomedical Sciences

Arizona State University
Tempe, AZ
11-2030

Pharmacy

RxTechExam
Online
08-2025

Veterinary Practice Manager Certification - Vet Field

Penn Foster College
Scottsdale, AZ
10.2023

High School Diploma -

Earl Warren High
06.2014

Skills

  • Excellent Communication
  • Adaptability and Flexibility
  • Multitasking Abilities
  • Problem-Solving Abilities
  • Organizational Skills
  • Data Entry/Computer Literacy
  • Time Management
  • Empathetic, Professional
  • Takes Initiative

Timeline

Receptionist Coordinator

Pet Medical Center of San Antonio
01.2024 - Current

Client Service Supervisor

BluePearl Specialty + Emergency
10.2022 - 11.2023

Customer Service Representative

QVC
07.2018 - 03.2020

Flex Associate

HEB Grocery Store
04.2017 - 10.2022

Purina Pet Nutrition Ambassador

Fusion Marketing
02.2016 - 11.2018

Manager

Petsmart
08.2015 - 09.2018

Manager

El Pollo Loco
04.2012 - 11.2015

Bachelor of Science - Biomedical Sciences

Arizona State University

Pharmacy

RxTechExam

Veterinary Practice Manager Certification - Vet Field

Penn Foster College

High School Diploma -

Earl Warren High

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