Montserrat Jacinto Corral
La Quinta ,CA
Summary
With a proven track record at Desert Oasis Healthcare, I excel in office management and customer service, enhancing operational efficiency and client satisfaction. My expertise in Microsoft Office and adaptability has led to significant improvements in scheduling and document management processes, fostering a positive and productive work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist Coordinator
Desert Oasis Healthcare
06.2020 - Current
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
- Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
- Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
- Promoted a positive company image through courteous interactions with clients both over the phone or face-to-face encounters at the reception desk.
- Streamlined office processes for increased efficiency by organizing and maintaining schedules, appointments, and meetings.
- Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
- Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
- Collaborated with team members to ensure seamless coordination of daily operations and special events.
- Reduced wait times for clients by effectively directing calls to appropriate departments and personnel.
- Achieved strong relationships with vendors by coordinating deliveries, payments, and order tracking details accurately and professionally.
- Facilitated successful event planning by coordinating logistics such as room bookings, catering arrangements, equipment setup, and guest registration processes.
- Enhanced office efficiency by proactively identifying opportunities for improvement in processes or procedures and recommending solutions to management.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Increased office productivity through expert management of filing systems, records, and correspondence.
Schedule Coordinator
Desert Oasis Healthcare
06.2020 - Current
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
- Anticipated future scheduling needs based on company growth projections, ensuring adequate staffing levels were maintained at all times.
- Provided support during periods of high demand by stepping in as needed to cover shifts or manage urgent tasks effectively.
- Developed comprehensive training materials for new hires, resulting in faster onboarding and increased productivity.
- Set schedules for Number staff by planning and designating shifts and hours.
- Tracked progress of manufacturing orders using Type software.
- Updated management and clients on progress of production.
- Troubleshot production problems, machinery malfunctions, and staff shortages.
- Compiled stock overages reports to share with managers and suppliers to avoid excess waste and deliver timely refunds and returns.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Kept high average of performance evaluations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Working with eligibility and insurance
- Experienced in next gen system
Cleaning Assistant
First Class Cleaning
04.2021 - 07.2022
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
- Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
- Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
Barista Trainer
Starbucks
11.2017 - 06.2020
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Trained new employees in groups and in one-on-one scenarios.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Developed customized training programs tailored to individual barista needs and skill levels.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista
Starbucks
11.2017 - 06.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Helped management keep adequate supply on hand by notifying of shortages.
Restaurant Busser
Tack Room Tavern
02.2017 - 08.2018
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
Head Hostess
Tack Room Tavern
02.2015 - 08.2018
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Served as a liaison between guests and management in addressing concerns or special requests in realtime.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
Education
Certificated Advanced Esti - Esthetician
International School of Beauty
Palm Desert 11.2019
La Quinta High School
La Quinta, CA08.2018
Skills
- File Organization
- Scheduling appointments
- Reception Area Maintenance
- Document Management
- Greeting and Seating Clients
- Policy Enforcement
- Team building expertise
- Strong leadership
- Scheduling mastery
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking and Organization
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Phone and Email Etiquette
- Microsoft Office
- Data Entry
- Task Prioritization
- Office Management
- Coaching and Mentoring
Certification
Certified advanced Esti
Certified lash tec
Certified brow tec
Languages
Spanish
Full Professional
Portuguese
Elementary
Timeline
Cleaning Assistant
First Class Cleaning
04.2021 - 07.2022
Receptionist Coordinator
Desert Oasis Healthcare
06.2020 - Current
Schedule Coordinator
Desert Oasis Healthcare
06.2020 - Current
Barista Trainer
Starbucks
11.2017 - 06.2020
Barista
Starbucks
11.2017 - 06.2020
Restaurant Busser
Tack Room Tavern
02.2017 - 08.2018
Head Hostess
Tack Room Tavern
02.2015 - 08.2018
Certified advanced Esti
Certified lash tec
Certified brow tec
Certificated Advanced Esti - Esthetician
International School of Beauty
La Quinta High School
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