Lianna Zito
Austin,TX
Summary
Current accounting student looking to gain valuable experience in a related job. Strong written communication skills, detail-oriented, able to manage time well. Looking for job with challenge and growth opportunities.
Work History
Volunteer
Mobile Loaves and Fishes
10.2023 - Current
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Supported efficient operations to help feed the homeless, preparing meals and organizing supplies.
Customer Service Representative
Blizzard Entertainment
10.2008 - 12.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated chats efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Explained company policies, game rules and safety requirements.
- Implemented effective anti-cheating measures, maintaining a fair playing field for all participants.
Education
Bachelor of Science - Accounting
08-2029
- President's List at Grand Canyon University Fall 2024
- 4.0 GPA
- Extracurricular Activities: Choir, volunteer with Mobile Loaves and Fishes
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Time management abilities
- Computer skills
- Flexible schedule
- Customer service
- MS office
- Multitasking and organization
- Verbal and written communication
Certification
Prior certifications include Red Hat Certified System Administrator (RHCSA) and Red Hat Certified Open Stack Administrator. Certifications were valid from 2016-2020.
Languages
English
Native or Bilingual
Timeline
Volunteer - Mobile Loaves and Fishes
10.2023 - Current
Customer Service Representative - Blizzard Entertainment
10.2008 - 12.2008
Colorado Christian University - Bachelor of Science, Accounting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
Jethro VourjoloJethro Vourjolo
Volunteer at Mobile Loaves& Fishes Servicing GoodnessVolunteer at Mobile Loaves& Fishes Servicing Goodness
Mila StojakovicMila Stojakovic
Volunteer at Sacramento Food Bank and Loaves and FishesVolunteer at Sacramento Food Bank and Loaves and Fishes
Jason YuJason Yu
Volunteer at Loaves and Fishes Meal ProgramVolunteer at Loaves and Fishes Meal Program