Proven educator and team collaborator from Oakbrook Children's Center, adept in classroom management and lesson planning. Excelled in creating nurturing environments, enhancing student academic growth, and fostering positive parent relationships. Skilled in Microsoft Excel and delivering exceptional customer service, demonstrating strong problem-solving abilities and organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Teacher
Oakbrook Children's Center
08.2021 - 06.2024
Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
Supported students in developing social skills through structured activities and positive reinforcement techniques.
Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Planned and implemented different daily activities to enhance overall development and growth of every student.
Organized rooms in line with current educational thinking to maximize educational opportunities for students.
Crew Member
Wendys Fast Food
03.2021 - 10.2021
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.
Collaborated with team members to complete orders.
Provided excellent customer service by greeting customers and meeting quality expectations.
Kept food preparation area, equipment, and utensils clean and sanitary.
Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Trained new team members on procedures, customer service, and sales techniques.
Waitress
Tony Romas
01.2018 - 06.2020
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items, and recorded order information.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Marianas High School
Northern Mariana Islands
2020
Skills
Childcare needs
Lesson Planning
Activity Planning
Classroom Management
Problem-Solving
Organization
Positive Learning Environment
Team Collaboration
Customer service
Food preparations
Microsoft word
Microsoft excel
Certification
Child Development Associate
First Aid
CPR
Food handler
Timeline
Lead Teacher
Oakbrook Children's Center
08.2021 - 06.2024
Crew Member
Wendys Fast Food
03.2021 - 10.2021
Waitress
Tony Romas
01.2018 - 06.2020
Marianas High School
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