Lianne Salcedo

I bring over 10 years of experience in customer-facing roles where empathy, problem-solving, and clear communication were essential to success. Throughout my career in hospitality and customer support, I’ve developed a strong ability to take ownership of customer concerns from start to finish while maintaining professionalism and compassion—especially in sensitive or high-stress situations.

I am passionate about helping people feel supported and confident, which aligns closely with Justworks’ mission to empower small businesses through reliable and thoughtful benefits support. I thrive in fast-paced environments and enjoy learning complex systems and translating them into simple, easy-to-understand guidance for customers. My background in wellness and holistic health also gives me a strong interest in benefits such as medical coverage, HSAs, FSAs, and wellness perks, and I’m eager to continue building my expertise in benefits administration.

I consider myself highly consultative and solution-oriented. I listen carefully, ask thoughtful questions, and work creatively within policies and plan documents to deliver the best outcome for each customer. I take pride in being dependable, adaptable, and curious—qualities that align strongly with Justworks’ core values of Camaraderie, Openness, Grit, Integrity, and Simplicity.

I’m excited about the opportunity to contribute to a team that values people, continuous improvement, and meaningful impact, and I would love to bring my customer-first mindset and strong work ethic to the Benefits Support team at Justworks.