Lianys Perez
Naples
Summary
I am a detail focused individual with experience in sales, client support, and running day to day operations efficiently. Skilled in maintaining organized systems, and offering exceptional customer experiences.
Overview
8
8
years of professional experience
Work History
House Manager
Dr. Dean Mourselas
Naples, FL
05.2023 - 04.2026
- Managed daily household operations ensuring smooth performance.
- Coordinated schedules, appointments, and events for family members.
- Being proactive and overseeing maintenance, repairs and upkeep of property.
- Developed and implemented organizational systems that helped household flow.
- Provided child care when needed.
- Planned special events, parties and family gatherings with attention to detail and organization.
- Delivered reliable, discreet support in a high responsibility role.
Insurance Sales/Customer Service Representative
State Farm
Naples, FL
08.2021 - 03.2023
- Processed policy changes, claims, and payments using NECHO software.
- Explained insurance coverages, including auto, home, life policies in a clear and professional manner.
- Maintained detailed client records in compliance with company guidelines.
- Generated new business by promoting auto, home and life insurance products.
- Followed up on leads and converted prospects into active policyholders.
Pro Customer Service/Sales Associate
The Home Depot
Marathon, FL
06.2018 - 07.2021
- Provided excellent customer service to high volume customer base, resolved complaints, and answered questions.
- Operated POS system for bulk orders and special orders.
- Built relationships with professional contractors to ensure repeat business.
- Coordinated order fulfillment including deliveries and pickups.
- Solved and addressed concerns with any order discrepancies.
- Worked alongside store departments to supply timely and effective customer solutions.
Education
High School Diploma -
Marathon High School
Marathon, FLSkills
- Exceptional customer service
- Conflict resolution
- Managing client accounts and documentation
- Adaptability in fast paced environments
- Managing household operations
- Accurate data entry and documentation
- Bilingual client service (English/Spanish)
Timeline
House Manager
Dr. Dean Mourselas
05.2023 - 04.2026
Insurance Sales/Customer Service Representative
State Farm
08.2021 - 03.2023
Pro Customer Service/Sales Associate
The Home Depot
06.2018 - 07.2021
High School Diploma -
Marathon High School