Libat Shakked
Chicago,IL
Summary
Dynamic professional with proven success at Art Institute of Chicago, specializing in visitor engagement through effective storytelling and communication. Skilled in enhancing customer experiences and resolving issues efficiently. Combines cultural awareness and adaptability to foster positive interactions in diverse environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Visitor Engagement
Art Institute of Chicago
Chicago
05.2023 - Current
- Utilizing storytelling techniques to enhance visitor engagement and learning experiences.
- Assisting visitors in navigating specific locations within the building.
- Delivering customer service by addressing inquiries on facility programs, services, and policies.
Flight Attendant-Hebrew Speaker
United Airlines
Chicago
07.2022 - 12.2022
- Executed timely responses to medical emergencies during flights.
- Demonstrated proficiency in aircraft emergency protocols, including first aid and CPR.
- Resolved customer issues efficiently to maintain high-quality flight experiences.
Overseer
Tel Aviv Museum of Art
Tel Aviv
01.2022 - 05.2022
- Delivered comprehensive insights on current museum exhibitions, enhancing guest navigation of 'Yayoi Kusama Retrospective'.
- Resolved personnel conflicts through effective communication techniques, promoting a positive work environment.
- Guided subordinates on technical matters to improve job performance and efficiency.
Hub Manager
Naim
Tel Aviv
06.2021 - 03.2022
- Greeted and registered members and newcomers, providing essential studio information.
- Forecasted demand to maintain inventory levels and ordered supplies accordingly.
- Analyzed data to enhance operational efficiency through process automation or technology upgrades.
Sales Associate and Hebrew Host
Melissa
New York City
07.2017 - 08.2019
- Delivered exceptional customer service while greeting customers.
- Executed returns, exchanges, and refunds according to company policies.
- Upsold items based on customer interests and preferences.
- Processed transactions efficiently using point-of-sale system.
Military Squad Commander
IDF
Tel Aviv
11.2014 - 11.2016
- Directed squad in tactical maneuvers during training and combat operations.
- Ensured equipment readiness and effective training for soldiers.
- Maintained high performance and morale across team members.
Guide & Monologue Actor
Neot Kedumim
Modi'in, Israel
07.2013 - 08.2014
- Completed two-month training course at biblical nature reserve, focusing on archaeology, history, and theater.
- Portrayed historical characters from ancient times, engaging visitors with dynamic storytelling.
- Developed interpretive skills to effectively share narratives of the past with guests.
Education
Some College (No Degree) - Industrial Design
Bezalel Academy of Art And Design
JerusalemSome College (No Degree) - Multi Disciplinary Arts
Shenkar School of Engineering & Design
Ramat GanSkills
- Communication skills
- Visitor engagement strategies
- Customer service excellence
- Emergency response planning
- Storytelling techniques
- Sales strategies
- Performance management
- Cultural awareness
- Adaptability
- Culinary expertise
- Bilingual communication
- Team leadership
Languages
- Hebrew, Native speaker
- English, Expert
Affiliations
- Yoga, 15+ yrs
- Home cooking, 20+ yrs
- Salsa & Improv Movement
- Mezzo Soprano
- Painter & Abstract Sketcher 20+
- Life Model
Certification
- TESOL Certification
- CPR
Languages
English
Native/ Bilingual
Hebrew
Native/ Bilingual
Timeline
Visitor Engagement
Art Institute of Chicago
05.2023 - Current
Flight Attendant-Hebrew Speaker
United Airlines
07.2022 - 12.2022
Overseer
Tel Aviv Museum of Art
01.2022 - 05.2022
Hub Manager
Naim
06.2021 - 03.2022
Sales Associate and Hebrew Host
Melissa
07.2017 - 08.2019
Military Squad Commander
IDF
11.2014 - 11.2016
Guide & Monologue Actor
Neot Kedumim
07.2013 - 08.2014
Some College (No Degree) - Industrial Design
Bezalel Academy of Art And Design
Some College (No Degree) - Multi Disciplinary Arts
Shenkar School of Engineering & Design
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