LIBBY FORD

• Improved patient satisfaction by streamlining authorization processes and ensuring timely responses to inquiries.
• Enhanced departmental efficiency with thorough knowledge of insurance guidelines and medical terminology.
• Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
• Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
• Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
• Developed strong relationships with insurance representatives to expedite approvals and resolve issues promptly.
• Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
• Submitted for prior authorization with required documentation to appropriate funding source.
• Reviewed documentation for accuracy and assessment of necessity.

• Completed clerical duties and tasks for clinic administration.
• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Referred and screened patients to make best use of resources, triage staff and serve community members.
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
• Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
• Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
• Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
• Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic and health history to keep information current.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
• Organized paperwork such as charts and reports for office and patient needs.
• Helped patients complete necessary medical forms and documentation.
• Transcribed phone messages and relayed to appropriate personnel.
• Managed multi-line phone system and pleasantly greeted patients.
• Completed patient referrals to other medical specialists.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Completed and filed financial documentation for accounting purposes.
• Maintained current and accurate medical records for patients.

Answer phones, verify insurance, schedule appointments

• Confirm appointments
• Collect co-pays
• Obtain authorization for HMO patients
• Call Imaging and labs to obtain documents that the Dr will need.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Checked patient insurance, demographic and health history to keep information current.
• Completed patient referrals to other medical specialists.
• Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
• Managed multi-line phone system and pleasantly greeted patients.
• Maintained current and accurate medical records for patients.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Enhanced office productivity by handling high volume of callers per day.

• Digital X-rays and scanning
• Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
• Positioned patients for optimal comfort and set up effective sterile fields before procedures.
• Documented patient data and histories and updated charts with current information.
• Checked equipment each day and reported major malfunctions to supervisor for attention.
• Supported efficient clinic operations by removing sutures, replacing dressings and giving basic injections.
• Managed admissions forms, patient instructions and consent documentation.
• Maintained examination rooms and restocked medical and radiologic supplies.
• Developed and processed radiologic film to aid in diagnostics and patient monitoring with high-quality imagery.
• Assisted doctor during procedures, helping to run machinery and keep patients comfortable and still.

• Answer phones, schedule appointments, greet patients, file patient charts and documents
• Consistently provided excellent, informed customer service and maintained strong reliable work ethic Interacted with customers extensively to maintain customer satisfaction
• Communicated tactfully and effectively with team
• (Santa Clarita ears nose and throat)
• Carried out day-to-day duties accurately and efficiently
• Received and processed stock into inventory management system
• Used coordination and planning skills to achieve results according to schedule
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Demonstrated respect, friendliness and willingness to help wherever needed
• Maintained energy and enthusiasm in fast-paced environment

• Build rapport and trust quickly with clients and colleagues
• Excellent public relations and customer contact ability
• Proven excellent communication, interpersonal, and organizational skills
• Presented a cheerful and helpful manner with customers and colleagues, Fairgrounds, Public Safety
• Maintained energy and enthusiasm in fast-paced environment
• Used coordination and planning skills to achieve results according to schedule
• Developed team communications and information for meetings
• Received and processed stock into inventory management system
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
• Developed and maintained courteous and effective working relationships
• Maintained excellent attendance record, consistently arriving to work on time

• Dealt tactfully and effectively with difficult customers
• Assisted members with questions regarding their membership
• Communicated with customers daily
• Communicated information clearly and accurately while maintaining a cheerful and helpful attitude
• Orange County Fairgrounds Public Safety
• Worked flexible hours across night, weekend and holiday shifts
• Developed and implemented performance improvement strategies and plans to promote continuous improvement
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment