Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Libby Gurgis
Patient Service Advocate
Forest Hills,NY
Work Preference
Summary
Dedicated Patient Service Advocate with strong skills in customer service and HIPAA compliance. Proven ability to resolve patient issues and enhance care coordination, contributing to improved patient satisfaction.
Overview
40
40
years of professional experience
Work History
Patient Service Advocate
OptumHealth
New York, New York
10.2019 - Current
- Handled high volume of incoming calls, delivering exceptional service to patients and families.
- Addressed questions and concerns from patients, resolving issues quickly and empathetically.
- Coordinated communication between patients and clinical staff to enhance care delivery.
- Maintained HIPAA compliance while managing sensitive patient information to protect patient privacy.
- Collaborated with team members on patient services initiatives to improve operational efficiency.
- Participated in training sessions to remain informed about healthcare policies and registration software.
- Engaged in meetings with department heads to discuss procedural changes affecting patient care.
- Assisted in onboarding new staff, focusing on adherence to customer service standards.
Medical Office Secretary
Veronica Zaharia, M.D.
New York, New York
11.2015 - 10.2019
- Managed patient scheduling and appointment confirmations for busy medical practice.
- Coordinated patient flow to minimize waiting times and improve office efficiency.
- Facilitated communication between patients and healthcare providers to enhance care coordination.
- Verified insurance coverage and addressed billing inquiries to improve patient experience.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Organized filing system for patient charts and ensured timely retrieval of medical records.
- Processed cash transactions and payments for medical services accurately.
- Assisted in preparing documents for insurance claims submission, ensuring completeness.
Office Manager
Dermatology West 57 Services, Inc.
New York, New York
01.1986 - 05.2015
- Coordinated office operations for Dermatology West 57 Services, enhancing workflow efficiency.
- Managed appointment scheduling, ensuring optimal patient flow and resource allocation.
- Supervised administrative staff, providing training and support to improve performance.
- Oversaw inventory management, maintaining adequate supplies for clinical operations.
- Implemented office procedures, streamlining patient documentation and records processes.
- Facilitated communication between healthcare providers and patients to ensure clarity.
- Organized staff meetings, promoting collaboration and addressing operational challenges.
- Maintained compliance with healthcare regulations, ensuring patient confidentiality standards were upheld.
- Tracked invoices and payments, ensuring accuracy of accounts receivable and payable.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Developed and implemented office policies and procedures.
- Provided training to new hires on office policies and procedures.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Maintained confidential records relating to personnel matters.
- Delegated tasks to staff, setting clear priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Recruited, interviewed and selected employees to fill vacant roles.
Education
Bachelor of Arts - History
CUNY-Queens College
Flushing, NY05-2017
Skills
- Electronic health records
- Medical terminology
- Insurance verification
- HIPAA compliance
- Customer service
- Attention to detail
- Phone and email etiquette
- Multitasking and organization
- Problem-solving
- Effective communication
- Team collaboration
- Written communication
- Conflict resolution
Timeline
Patient Service Advocate
OptumHealth
10.2019 - Current
Medical Office Secretary
Veronica Zaharia, M.D.
11.2015 - 10.2019
Office Manager
Dermatology West 57 Services, Inc.
01.1986 - 05.2015
Bachelor of Arts - History
CUNY-Queens College