LAPORSHA CHAPPEL

Patient Service Advocate (Remote)
• Provided remote support to patients by handling high-volume inbound calls, addressing inquiries, and resolving concerns efficiently. • Verified insurance eligibility, benefits, and coverage while assisting with claims and billing questions. • Scheduled, rescheduled, and confirmed patient appointments while ensuring accuracy and efficiency. • Maintained and updated patient records in electronic systems in compliance with HIPAA regulations. • Communicated clearly and professionally to explain medical services, policies, and payment options. • Managed multiple systems and tools simultaneously while maintaining accuracy and productivity in a remote environment. • Documented all patient interactions thoroughly to ensure continuity of care and proper record-keeping. • Demonstrated strong problem-solving, multitasking, and time management skills while working independently from home.

• Verified insurance eligibility; maintained HIPAA-compliant records; resolved patient concerns; managed registration.
• Verified patient insurance eligibility, benefits, and coverage details to ensure accurate billing and claims processing.
• Provided exceptional customer service by addressing patient inquiries, resolving concerns, and explaining policies clearly.
• Maintained and updated patient records in compliance with HIPAA regulations and company standards.
• Managed patient registration, ensuring accuracy of demographic and insurance information.
• Assisted with appointment scheduling and coordinated with providers to improve patient flow.
• Handled high-volume inbound and outbound calls while maintaining professionalism and efficiency.
• Resolved billing and claims issues by collaborating with internal departments and insurance providers.
• Documented all patient interactions accurately in electronic systems to maintain detailed records.

• Delivered high-quality customer service by handling inbound calls, resolving member inquiries, and providing accurate information on services and policies.
• Utilized CRM systems to document interactions, update member accounts, and maintain accurate records.
• Assisted members with account inquiries, billing questions, and service-related concerns in a timely and professional manner.
• Verified member identity and documentation to ensure compliance with company policies and regulations.
• Managed high call volumes while maintaining efficiency, professionalism, and attention to detail.
• Applied active listening and problem-solving skills to resolve issues and enhance member satisfaction.
• Collaborated with internal departments to address complex issues and ensure timely resolution.
• Maintained confidentiality of sensitive information in accordance with company and regulatory standards.

• Delivered high-quality customer service by handling inbound calls, resolving member inquiries, and providing accurate information on services and policies.
• Utilized CRM systems to document interactions, update member accounts, and maintain accurate records.
• Assisted members with account inquiries, billing questions, and service-related concerns in a timely and professional manner.
• Verified member identity and documentation to ensure compliance with company policies and regulations.
• Managed high call volumes while maintaining efficiency, professionalism, and attention to detail.
• Applied active listening and problem-solving skills to resolve issues and enhance member satisfaction.
• Collaborated with internal departments to address complex issues and ensure timely resolution.
• Maintained confidentiality of sensitive information in accordance with company and regulatory standards.

• Provided exceptional customer service by handling inbound and outbound calls, addressing inquiries, and resolving issues efficiently.

• Managed high call volumes while maintaining professionalism, accuracy, and strong attention to detail.

• Resolved customer complaints and escalated issues by identifying solutions that met both customer and company needs.

• Documented all customer interactions accurately in company systems to ensure proper record-keeping.

• Demonstrated strong communication and active listening skills to understand customer concerns and provide effective solutions.

• Maintained composure in high-stress situations while delivering quality service and meeting performance goals.

• Built positive customer relationships by providing timely follow-up and consistent support.

• Followed company policies and procedures to ensure compliance and service consistency.