Jazmine Veira
Atlanta,GA
Summary
To work with a progressive company that provides opportunities for growth, in customer service that uses skills and work experience. Authorized to work in the US for any employer. Personable and dedicated Customer Service Representative with extensive experience in the Customer care industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
6
6
years of professional experience
Work History
Patient Service Advocate
Georgia Retina
12.2022 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
- Used Practice + to schedule appointments for Retina diagnosis.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Sent advisories to Doctors and offices using MDI.
Customer Service Representative
ResultsCX
10.2021 - 08.2022
- Gradually take inbound calls for members interested in the medicare advantage plan during the open enrollment period with well care healthcare insurance.
- I ask members specific questions to see if they qualify for a well care plan then transfer callers to speak with a licensed agent for further assistance.
- Quality Assurance-Occasional Call listening/Monitoring and providing feedback to CSRs.
- Proposed development and testing improvements to positively impact usability, function, and performance.
- Communicated with team members about quality issues.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Service Delivery Specialist
Chime Solutions
10.2019 - 07.2020
- Scheduling Doctor's appointments and creating health record numbers through mainframe for internal medicine, Ob/GYN, pediatrics, dermatology, and nutrition
- I also check and pin insurance coverages for
- Kaiser Permanente while providing great problem-solving skills and friendly customer service
- Scheduled and confirmed appointments.
Retail Ambassador
Coca-Cola Bottling Company UNITED, Inc
05.2019 - 10.2019
- Cash wrap, sorting clothes & merchandising
- Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
- Promoted positive company image through superior customer service experiences.
Lead Cabin Cleaner
ABM Industries, Inc
05.2018 - 01.2019
- Performing cleaning and searches of delta aircraft
- Disinfected overhead compartments, food preparation stations and walls.
- Vacuumed floors and cleaned aircraft's cockpit.
- Removed trash from receptacles and seat pockets and replenished aircraft supplies.
- Cleaned under seats by lifting seat cushions, removing debris, sanitizing, reassembling and arranging seatbelts.
- Washed, disinfected and restocked lavatories to meet usage demands.
Sales Associate
Macy's
11.2017 - 02.2018
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Associate of Science - Health Sciences
Georgia State University
Atlanta, GA05.2025
High school diploma -
Ronald E. Mcnair High School
Atlanta, GA05.2017
Skills
- Customer service (6 years)
- Microsoft Word (7 years)
- Medical Records
- Epic
- SharePoint (2 years)
- Medical Scheduling
- Medical office experience
- Eaglesoft
- Salesforce
- Practice
- Data Entry
- Call Documentation
- Call Center Operations
Timeline
Patient Service Advocate
Georgia Retina
12.2022 - Current
Customer Service Representative
ResultsCX
10.2021 - 08.2022
Service Delivery Specialist
Chime Solutions
10.2019 - 07.2020
Retail Ambassador
Coca-Cola Bottling Company UNITED, Inc
05.2019 - 10.2019
Lead Cabin Cleaner
ABM Industries, Inc
05.2018 - 01.2019
Sales Associate
Macy's
11.2017 - 02.2018
Associate of Science - Health Sciences
Georgia State University
High school diploma -
Ronald E. Mcnair High School
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