Libby Zazzera
San Francisco
Summary
Dedicated graduate student pursuing a master's degree in social work with a deep commitment to empowering individuals and promoting social justice. Competent in providing linkages and case management with a strengths-based approach and motivational interviewing techniques. Passionate about fostering inclusivity, building community, and enhancing personal well-being in all aspects of work. Possess a background in public health, community engagement, and five years of combined volunteer experience working with people with disabilities, elders, and youth ages 8-18. Professional, adaptable and passionate about providing direct service to all.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Case Manager
Telecare Intensive Community Treatment
Daly City, CA
01.2024 - Current
- Staffed crises line, providing immediate support and intervention for individuals experiencing serious mental illness.
- Conducted suicide risk assessments and implemented appropriate interventions to ensure client safety and well-being.
- Utilized a person-centered approach to assist individuals in identifying and implementing coping skills tailored to their unique needs and circumstances.
- Collaborated with interdisciplinary teams to develop comprehensive care plans and facilitate access to resources and services for clients with serious mental illness.
- Maintained accurate and thorough documentation of client interactions, progress, and treatment plans in compliance with regulatory standards and organizational protocols.
Public Health Specialist
University of California, San Francisco
San Francisco, CA
08.2020 - 12.2024
- Executed and coordinated COVID Outbreak Management training for health staff in California
- Collaborated with California Department Public Health (CDPH) to create training on serving special populations including people experiencing homelessness, skilled nursing facilities and schools. Over 3,000 learners attended the training.
- Conceptualized and developed training curriculum to teach disease investigators about collecting data on sexual orientation and gender identity (SOGI) in case interviews.
- Advocated for learner accessibility within an accessibility committee by integrating universal design principles into training programs and materials, ensuring equitable access to educational resources for individuals of diverse backgrounds and abilities.
Social Work Intern
Telecare Intensive Community Treatment
Daly City, CA
05.2023 - 08.2023
- Provided case management to 5 clients and their families and facilitated proper delivery of services to meet their diverse needs
- Provided linkages to resources including housing, free meals, disability insurance and transportation
- Prepared and entered documentation using Avatar
- Conducted intakes and assessments including Behavioral Health Assessments, Multnomah Community Ability Scale (MCAS), Mental Status Examination (MSE) Alcohol Use Disorder Test (AUDIT), Drug Abuse Screen Test (DAST), Columbia Suicide Severity Rating Scale (C-SSRS). Conducted over 25 assessments from May-August 2023.
Pandemic Response Specialist
University of California, San Francisco
San Francisco, CA
09.2020 - 07.2021
- Conducted client intake forms and connected high risk individuals with housing
- Acted as Contact Tracer and initiated prompt phone calls with people exposed to COVID-19
- Used health coaching, and motivational interviewing techniques to support individuals in making decisions pertaining to their health
- Provided resources and redirected individuals to basic support services including shelter, food, and cleaning supplies. 133 calls completed from Jan-Apr 2021.
Volunteer Engagement Specialist
Presidio Trust
San Francisco, CA
11.2017 - 05.2020
- Supervised team of 90 volunteers and used strength-based approach to identify personal goals to help volunteers succeed
- In 2018, 90% of volunteers in training successfully went on to become active volunteers
- Communicated with program staff and educators and collaborated to support volunteer progress and goals
- Identified needs of volunteer community by designing and conducting surveys
- Initiated projects from findings
- In 18 months, executed monthly workshops totaling 31 events.
Program Manager
San Francisco City Guides
San Francisco, CA
10.2012 - 11.2017
- Scheduled and communicated with 300 volunteer guides
- Facilitated group meetings
- Implemented new meeting agenda template in 2017.
Coach
Girls Leading Goals
San Francisco, CA
03.2017 - Current
- Led a team of girls ages 11 to 14 in developing their soccer skills
- Followed 12-week curriculum and developed activities to enhance the social, and emotional, and physical learning environment
- Communicated with families and met with guardians as needed.
Warmline Counselor
Friendship Line, Institute on Aging
San Francisco, CA
07.2020 - 12.2022
- Answered calls and confidentially communicated with elders and adults with disabilities across the US
- Provided emotional support and active listening
- Completed 200 calls from July 2021-December 2022
- Conducted suicide assessments
- Documented and updated case information and files.
Afterschool Leader
Girls on the Run
San Francisco, CA
01.2019 - 05.2019
- Coached ten girls, ages 8 to 12 and served as a mentor to each girl
- Created group goals and tracked progress for the 12-week season
- Developed and executed a 12-week curriculum with an emphasis on communication, stress tolerance and social emotional learning.
Education
Master of Social Work -
Stanislaus State University
Turlock, CA08-2024
Bachelor of Science - Recreation, Parks and Tourism
San Francisco State University
San Francisco, CA01.2010
Skills
- Client Documentation
- Case Management
- Safety Planning
- Treatment Planning
- Client Assistance Referrals
- Active Listening
- Motivational Interviewing
- Health Coaching
- Cultural Humility
- Facilitation
- Dialectical Behavior Therapy
- Cognitive Behavior Therapy
- Solution Focused Therapy
- Life Skills Training
- Spanish, Limited
Accomplishments
- UCSF Spot Award, July 2023
- UCSF Spot Award, September 2022
Certification
- CPR / AED / First-Aid, National CPRF Foundation, 2024
- Mental Health First Aid, National Council for Mental Wellbeing, 2023
- Introduction to Law & Ethics for Social Work And Telehealth Practice, Stanislaus State University, 2023
Languages
Spanish
Limited
Software
- Avatar
- G Suite
- Microsoft Suite
- MS Teams
- Zoom
Timeline
Case Manager
Telecare Intensive Community Treatment
01.2024 - Current
Social Work Intern
Telecare Intensive Community Treatment
05.2023 - 08.2023
Pandemic Response Specialist
University of California, San Francisco
09.2020 - 07.2021
Public Health Specialist
University of California, San Francisco
08.2020 - 12.2024
Warmline Counselor
Friendship Line, Institute on Aging
07.2020 - 12.2022
Afterschool Leader
Girls on the Run
01.2019 - 05.2019
Volunteer Engagement Specialist
Presidio Trust
11.2017 - 05.2020
Coach
Girls Leading Goals
03.2017 - Current
Program Manager
San Francisco City Guides
10.2012 - 11.2017
Master of Social Work -
Stanislaus State University
Bachelor of Science - Recreation, Parks and Tourism
San Francisco State University
- CPR / AED / First-Aid, National CPRF Foundation, 2024
- Mental Health First Aid, National Council for Mental Wellbeing, 2023
- Introduction to Law & Ethics for Social Work And Telehealth Practice, Stanislaus State University, 2023
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