Libertie Prosecky
Summerville,SC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Consultant
Kay Jewelers
08.2023 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Exceeded quota expectations consistently through diligent prospecting efforts.
Fine Jewelry Manager
Belk
02.2022 - 08.2023
- Responsible for the overall operation and sales performance of the Fine Jewelry department.
- Monitors Sales Associates and is responsible for driving sales results, performance to sales plan, training new associates, offering constructive and actionable feedback to each associate on individual performance during status checks and annual reviews.
- Escalated customers satisfaction ratings by offering valuable insights to customer needs and experience.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Jewelry Sales Professional
REEDS Jewelers Corporate Office
10.2021 - 02.2022
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Collaborated with other sales team members to share selling strategies and gain new insights.
- Prepared and processed contracts and order forms for new and existing customers.
- Gained customer base by identifying needs to deliver relevant product solutions that achieve client needs.
- Provided security for high priced merchandise.
Sales Associate
Walgreens
11.2019 - 11.2021
- Increased purchase amounts by cross-selling with similar products.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Met merchandise processing standards and maintained organized and accessible work area.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
High School Diploma -
Fort Dorchester High School
North Charleston, SC05.2020
Skills
- Technical Proficiency
- Team Leadership
- Budget Management
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Administration and Reporting
- Verbal and Written Communication
- Employee Development
- Team Building
- Complex Problem Solving
- Goal Setting
- Customer Service
Certification
GSI Diamonds Essentials
DCA Diamontologist certified
DCA Gemstone certified
Timeline
Sales Consultant
Kay Jewelers
08.2023 - Current
Fine Jewelry Manager
Belk
02.2022 - 08.2023
Jewelry Sales Professional
REEDS Jewelers Corporate Office
10.2021 - 02.2022
Sales Associate
Walgreens
11.2019 - 11.2021
High School Diploma -
Fort Dorchester High School
GSI Diamonds Essentials
DCA Diamontologist certified
DCA Gemstone certified
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