Liberty Barner
La Plata,USA
Summary
Results-driven medical receptionist proficient in streamlining clinic operations and enhancing patient satisfaction through effective appointment management and communication. Demonstrated ability to efficiently handle high-volume calls and maintain organized patient records, contributing to a professional and welcoming environment.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Medical Receptionist
FYZICAL Therapy & Balance Centers
Waldorf, MD
09.2025 - Current
- Coordinated appointment scheduling, patient check in/check out, and daily calendar management for the doctor, ensuring seamless clinic operations.
- Processed high-volume inbound calls, appointment confirmations, and patient inquiries, enhancing patient experience and clinic communication.
- Delivered professional front-desk support in a fast-paced physical therapy clinic while maintaining a welcoming environment for patients.
- Verified insurance eligibility and processed copays/coinsurance.
- Maintained confidential patient records and ensured compliance with HIPAA regulations and office procedures.
- Utilized electronic medical record (EMR) systems to update patient information, documentation, and notes.
- Supported administrative operations by efficiently managing filing, faxing, and scanning tasks to maintain organized office workflow.
- Demonstrated strong multitasking, customer service, and organizational skills while supporting daily clinic operations.
Care Services & Household Support
Self-employed
La Plata, MD
03.2025 - 09.2025
- Assisted elderly adults with routine needs and coordinated transportation to medical appointments, enhancing their access to healthcare.
- Maintained safe and supportive environment while managing multiple caregiving roles, fostering well-being and stability.
- Coordinated household responsibilities with focus on organization and time management, ensuring smooth daily operations.
- Supervised and transported a school-age child, ensuring safety and consistency in schedules.
- Delivered pet care services, including dog sitting, feeding, and walking.
Licensed Esthetician
Renew Skin Studio
La Plata, MD
08.2024 - 05.2025
- Communicated with guests to assess skincare needs and design customized services to address individual goals.
- Conducted skincare analysis to tailor treatments for diverse skin conditions, enhancing client satisfaction.
- Leveraged social media to promote services, expanding client base and increasing brand visibility.
Licensed Esthetician
Hand & Stone
Prince Frederick, MD
01.2024 - 07.2024
- Conducted skincare analysis to effectively treat and manage diverse skin conditions.
- Removed body and facial hair using appropriate techniques.
- Sold skincare products in retail setting, supporting clients' at-home skincare routines.
- Documented client intake data in Square, facilitating personalized service planning.
Spa Sales Associate
Hand & Stone
Prince Frederick, MD
07.2023 - 01.2024
- Facilitated sales of professional skincare products to clients for home care. to provide at-home care.
- Recommended personalized product solutions, aligning with clients' specific skincare needs.
- Executed personalized facial treatments to enhance skin health. and waxing services.
- Documented client intake data in Zenoti, providing insights for tailored service planning.
- Interacted cooperatively with other team members to provide seamless guest experiences.
- Minimized risk of infection to clients by keeping all work areas and instruments clean and properly sterilized.
- Updated knowledge on current and upcoming product offerings and service updates.
Front Desk Associate/ Wellness Consultant
Massage Envy
Waldorf, MD
08.2021 - 07.2023
- Answered client calls, addressing queries, scheduling appointments, providing service advice, and referring complaints to enhance client satisfaction.
- Deliver excellent customer service in each interaction.
- Welcomed clients upon arrival to create a friendly and professional atmosphere. and ensure check in for service.
- Welcomed guests promptly to establish a professional and inviting environment. promptly and consistently set a professional tone with friendly assistance.
- Use wellness guide to connect with clients, understand goals and develop personalized treatment plans.
- Updated and maintained member information in database to ensure accuracy and accessibility.
- Handle billing inquiries and provide clients with account changes based on requests.
- Operate POS system and process transactions, refunds, and close invoices.
- Executed bank runs to deposit funds and manage cash flow efficiently.
- Partner with team members to improve clinic goals and maintain clinic appearance and sanitization.
- Enter, update, and maintain daily activity and client information.
- Oversaw the opening and closing procedures of the clinic.
- Managed the opening and closing procedures of the clinic.
- Maintain up-to-date knowledge about products and promotions.
- Supported clients with membership cancellations and freeze requests to ensure a seamless experience.
Education
High School Diploma -
North Point High School
Waldorf, MD09-2025
Esthetician License - Esthiology Program
NoVa Esthetics Training
Stafford, VA07-2023
Skills
- Professionalism and punctuality
- Adaptability
- Customer service excellence
- Attention to detail
- Organizational skills
- Problem solving and conflict resolution
- Data entry and management
- Verbal and written communication
- Phone etiquette
- Empathy and patience
- Time management and prioritization
- Insurance verification
Certification
- Basic Life Support (BLS) Certification
- Maryland Esthetics License
- Virginia Esthetics License
Timeline
Medical Receptionist
FYZICAL Therapy & Balance Centers
09.2025 - Current
Care Services & Household Support
Self-employed
03.2025 - 09.2025
Licensed Esthetician
Renew Skin Studio
08.2024 - 05.2025
Licensed Esthetician
Hand & Stone
01.2024 - 07.2024
Spa Sales Associate
Hand & Stone
07.2023 - 01.2024
Front Desk Associate/ Wellness Consultant
Massage Envy
08.2021 - 07.2023
High School Diploma -
North Point High School
Esthetician License - Esthiology Program
NoVa Esthetics Training