Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Liberty Fortenberry

Shelby,NC

Summary

Dynamic Management Operations Professional recognized for driving high productivity and ensuring efficient task completion. Expertise in strategic planning, team leadership, and operational improvement contributes to effective execution of business strategies. Proven skills in communication, problem-solving, and adaptability enhance team performance across diverse environments, including deployment experience in Iraq and Kuwait.

Overview

11
11
years of professional experience

Work History

Retail Store Manager

Mighty Dollar
Forest City, NC
01.2021 - Current
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Organized new stock for floor placement.
  • Executed merchandising strategies to support store sales growth.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.

Human Resources Specialist

US Army Reserve
Charlotte, NC
11.2019 - Current
  • Handled undeliverable mail in accordance with established procedures.
  • Delivered bulk mailings using special sorting equipment such as barcode scanners or automated systems.
  • Inspected parcel wrappings before accepting them from customers to ensure they meet postal regulations.
  • Weighed packages for shipping and applied appropriate postage stamps or labels.
  • Assisted in maintaining cleanliness of work area throughout shift.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed inventory and supplies to ensure materials were available when needed.

Landscaper

Fortenberry Lawncare
Boiling Springs, NC
06.2014 - 06.2020
  • Maintained or repaired tools or equipment for safety and longevity.
  • Cut grass in even lengths with power mowers or hand shears.
  • Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
  • Used hand tools to break up clumps of dirt, transplant seedlings and mix in fertilizers.
  • Pruned trees and bushes to improve visibility and shape.
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Provided customer service, addressing client concerns and ensuring satisfaction with completed projects.
  • Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.
  • Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
  • Cared for lawns by mulching, aerating, weeding or grubbing.
  • Cut and trimmed lawns using power mowers and edgers.
  • Performed preventative maintenance to keep equipment in excellent working condition.

Education

High School Diploma -

Crest High School
Shelby, NC
06-2020

Some College (No Degree) - Music Performance

Gardner Webb University
Boiling Springs, NC

Skills

  • Inventory management
  • Visual merchandising
  • Sales optimization
  • Employee training
  • Customer service
  • Performance monitoring
  • Staff hiring
  • Conflict resolution
  • Communication skills
  • Retail employee training
  • Accurate money handling
  • Stockroom management
  • Sales leadership
  • Detail-oriented
  • Strong multi-tasking
  • Problem-solving
  • Dependable and reliable
  • Hiring and training
  • Store maintenance

Affiliations

  • Reservist with the US Army
  • Deployed to Iraq and Kuwait 2022-2023 as a Human Resources and Postal Specialist with Operation Spartan Shield
  • I am accustomed to working at least 40 hours a week and assist in managing four of our six Mighty Dollar locations

Accomplishments

  • Army Commendation Medal
  • National Defense Service Medal
  • Global War on Terrorism Service Medal
  • Army Service Ribbon
  • Armed Forces Reserve Medal
  • Inherent Resolve Campaign Medal with Campaign Star
  • Recipient of the John Phillip Sousa Award

References

  • Lynn Murray - Mighty Dollar District Manager - (828) 447-1713
  • Heather Childers - Staff Sergeant US Army - (864) 425-4614
  • Lorenzo Townes - Sergeant First Class US Army - (980) 349-2151

Timeline

Retail Store Manager

Mighty Dollar
01.2021 - Current

Human Resources Specialist

US Army Reserve
11.2019 - Current

Landscaper

Fortenberry Lawncare
06.2014 - 06.2020

High School Diploma -

Crest High School

Some College (No Degree) - Music Performance

Gardner Webb University

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Liberty Fortenberry